Job Overview
Employment Type
Full-time
Compensation
Salary
Range $104,000.00 - $137,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Bonuses
Career Development
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to exceptional service, innovation, and guest satisfaction. With a wide portfolio of renowned brands, Marriott offers diverse career opportunities and fosters an inclusive culture that values diversity and continuous learning. The Westin brand, a part of Marriott International, focuses on wellness and creating environments that support the well-being of both guests and associates. Situated in Houston, Texas, the property located at 5060 W Alabama St seeks a dynamic and experienced professional to join their team as a Catering Sales Manager. This full-time, management-level position offers a competitive salary range of $104,000 to $137,000 annually, along with eligibility for bonuses, reflecting the importance Marriott places on leadership in driving business success.
The Catering Sales Manager at this Westin hotel functions as the business leader of the Catering Sales Department, steering both proactive and reactive sales efforts to meet the property’s revenue goals and uphold high standards of guest and associate satisfaction. This role involves leading a team of on-property catering sales associates and collaborating closely with key internal stakeholders such as the Area Sales team, Event Management, and hotel operations. The primary focus is to develop and maintain strong relationships with clients while ensuring the seamless transition of events from sales to operations. By leveraging Marriott’s brand service strategy and initiatives, the manager ensures the delivery of exceptional service and maximizes sales opportunities through accurate forecasting, effective upselling, and tailored marketing plans.
This role demands strategic leadership and hands-on management to grow market share within both local and group/convention catering segments. The Catering Sales Manager is responsible for managing budgets, developing menus, implementing promotions, and driving customer satisfaction through excellent communication and problem resolution. They must foster collaboration across departments, continually assess the market to identify new business opportunities, and motivate their team toward achieving shared goals. At Marriott International, the focus extends beyond business outcomes to developing diverse talent, ensuring a supportive workplace, and aligning team efforts with the company’s values and brand standards.
Candidates interested in this position should have a strong background in sales and marketing, preferably in the hospitality sector, possessing either a 2-year or 4-year degree in business administration, marketing, hotel and restaurant management, or a related field along with relevant professional experience. The preferred candidate demonstrates leadership capability, strategic thinking, and a passion for wellness consistent with Westin’s brand mission. Marriott International’s commitment to equal opportunity employment and a supportive work environment ensures that all associates can thrive and contribute uniquely to the organization’s success. This position also offers the chance for professional growth and development within a company renowned worldwide for its dedication to quality and service excellence.
The Catering Sales Manager at this Westin hotel functions as the business leader of the Catering Sales Department, steering both proactive and reactive sales efforts to meet the property’s revenue goals and uphold high standards of guest and associate satisfaction. This role involves leading a team of on-property catering sales associates and collaborating closely with key internal stakeholders such as the Area Sales team, Event Management, and hotel operations. The primary focus is to develop and maintain strong relationships with clients while ensuring the seamless transition of events from sales to operations. By leveraging Marriott’s brand service strategy and initiatives, the manager ensures the delivery of exceptional service and maximizes sales opportunities through accurate forecasting, effective upselling, and tailored marketing plans.
This role demands strategic leadership and hands-on management to grow market share within both local and group/convention catering segments. The Catering Sales Manager is responsible for managing budgets, developing menus, implementing promotions, and driving customer satisfaction through excellent communication and problem resolution. They must foster collaboration across departments, continually assess the market to identify new business opportunities, and motivate their team toward achieving shared goals. At Marriott International, the focus extends beyond business outcomes to developing diverse talent, ensuring a supportive workplace, and aligning team efforts with the company’s values and brand standards.
Candidates interested in this position should have a strong background in sales and marketing, preferably in the hospitality sector, possessing either a 2-year or 4-year degree in business administration, marketing, hotel and restaurant management, or a related field along with relevant professional experience. The preferred candidate demonstrates leadership capability, strategic thinking, and a passion for wellness consistent with Westin’s brand mission. Marriott International’s commitment to equal opportunity employment and a supportive work environment ensures that all associates can thrive and contribute uniquely to the organization’s success. This position also offers the chance for professional growth and development within a company renowned worldwide for its dedication to quality and service excellence.
Job Requirements
- 2-year degree from an accredited university in business administration, marketing, hotel and restaurant management, or related major with 4 years experience in the sales and marketing or related professional area
- or 4-year bachelor’s degree in business administration, marketing, hotel and restaurant management, or related major with 2 years experience in the sales and marketing or related professional area
- preferred 4 year college degree
- ability to manage sales teams
- experience in hospitality sales
- excellent interpersonal skills
- capability to implement sales and marketing strategies
- knowledge of catering operations
- strong leadership and organizational skills
Job Qualifications
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 4 years experience in the sales and marketing or related professional area
- OR 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 2 years experience in the sales and marketing or related professional area
- preferred 4 year college degree
- leadership capability
- strategic thinking
- strong communication skills
- passion for wellness consistent with Westin’s brand mission
Job Duties
- Manages the catering sales efforts for the hotel including local and group/convention business
- solicits/books local catering business and develops group business
- develops and manages catering sales revenue and operation budgets, and provides forecasting reports
- works with the management team to create and implement a catering sales/marketing plan addressing revenue, customers and market
- develops menus that drive sales
- assists with selling, implementation and follow-through of catering promotions
- executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards
- executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
- participates in and practices daily service basics of the brand
- coordinates and deploys catering sales resources on-property to establish pull-through and sustainment of catering sales strategies and selling solutions
- verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service
- monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders
- maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International
- implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process
- performs other duties, as assigned, to meet business needs
- interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction
- executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event
- serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott
- gains understanding of the hotel’s primary target customer and service expectations
- serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
- partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property
- partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute
- manages and directs the on-property catering sales managers to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective catering sales deployment strategies to grow market share
- partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market
- creates effective structures, processes, jobs and performance management systems are in place
- sets goals and expectations for direct reports using the Leadership Performance Process, align performance and rewards, addresses performance issues and holds staff accountable for successful results
- forecasts talent needs and manages talent acquisition strategy with HR to minimize lost time due to turnover
- keeps an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR
- supports tools and training resources to educate sales associates on winning catering solutions
- champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future
- identifies, trains and mentors catering sales associates
- transfers functional knowledge and develop catering sales skills of other discipline managers
- shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department
- provides day to day leadership to a team of on-property catering sales associates
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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