Job Overview
Compensation
Salary
Range $101,500.00 - $117,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
Annual performance bonus
wellness programs
Job Description
PENN Entertainment is a renowned leader in the integrated entertainment and casino gaming industry, operating 43 destinations across North America along with an extensive online presence through theScore Bet Sportsbook and Casino®. With a steadfast commitment to delivering exceptional experiences, PENN Entertainment prioritizes diversity, sustainability, and career development for its team members. As an employer, the company supports the growth, well-being, and advancement of employees through comprehensive benefits and a collaborative work environment.
The role offered is an exciting leadership position within the casino services department at L'Auberge Baton Rouge, a prominent venue under PENN Entertainment. This position focuses on creating a welcoming, fun, and engaging atmosphere for guests through delivering outstanding services based on the ACES model—acknowledging guests with friendly greetings, conveying positivity and knowledge, engaging guests with excellent service, and showing appreciation with personalized farewells. The successful candidate will be responsible for maintaining and elevating this environment, ensuring that L'Auberge Baton Rouge remains the casino of choice for VIP and general customers alike.
In addition to fostering customer loyalty and satisfaction, this leadership role involves hiring, training, motivating, and managing a dedicated team to meet the department's goals effectively. The position oversees departmental standards, budget planning, staffing, promotions, and special events, all aimed at maximizing operational efficiency and profitability. A key part of the role includes analyzing performance data and program outcomes to implement improvements and contribute insights during forecasting and yield management meetings. The ability to host high-value, high-limit guests personally and accommodate their needs within program guidelines is also essential for this role.
This position requires a person with deep knowledge of casino operations, marketing strategies, and player development, along with strong organizational, strategic, and public relations skills. The company values candidates who demonstrate a passion for exceptional guest service and a proactive approach to team leadership and departmental success.
Overall, a career at PENN Entertainment, particularly in this casino services leadership role, offers exciting opportunities to influence guest experiences, lead a dynamic team, and contribute to a major player in the entertainment and gaming industry. The company offers competitive salary packages that start based on relevant skills and experience, with additional incentives such as wellness programs, medical insurance from day one, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure. These elements combine to create a supportive and rewarding work environment where professional growth is encouraged and success is celebrated.
The role offered is an exciting leadership position within the casino services department at L'Auberge Baton Rouge, a prominent venue under PENN Entertainment. This position focuses on creating a welcoming, fun, and engaging atmosphere for guests through delivering outstanding services based on the ACES model—acknowledging guests with friendly greetings, conveying positivity and knowledge, engaging guests with excellent service, and showing appreciation with personalized farewells. The successful candidate will be responsible for maintaining and elevating this environment, ensuring that L'Auberge Baton Rouge remains the casino of choice for VIP and general customers alike.
In addition to fostering customer loyalty and satisfaction, this leadership role involves hiring, training, motivating, and managing a dedicated team to meet the department's goals effectively. The position oversees departmental standards, budget planning, staffing, promotions, and special events, all aimed at maximizing operational efficiency and profitability. A key part of the role includes analyzing performance data and program outcomes to implement improvements and contribute insights during forecasting and yield management meetings. The ability to host high-value, high-limit guests personally and accommodate their needs within program guidelines is also essential for this role.
This position requires a person with deep knowledge of casino operations, marketing strategies, and player development, along with strong organizational, strategic, and public relations skills. The company values candidates who demonstrate a passion for exceptional guest service and a proactive approach to team leadership and departmental success.
Overall, a career at PENN Entertainment, particularly in this casino services leadership role, offers exciting opportunities to influence guest experiences, lead a dynamic team, and contribute to a major player in the entertainment and gaming industry. The company offers competitive salary packages that start based on relevant skills and experience, with additional incentives such as wellness programs, medical insurance from day one, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure. These elements combine to create a supportive and rewarding work environment where professional growth is encouraged and success is celebrated.
Job Requirements
- Ability to obtain and maintain a valid gaming license
- Knowledge of federal, state and gaming laws and regulations
- Minimum of three years management or supervisory experience
- Strong strategic and analytical skills
- Responsibility for and involvement with the design and implementation of casino marketing programs
- These skills and abilities are typically acquired through a bachelor's degree in marketing or business administration and minimum eight years' progressive experience in casino services
- Previous managerial experience required
Job Qualifications
- Bachelor's degree in marketing or business administration
- Minimum of eight years' progressive experience in casino services
- Previous managerial experience
- Thorough knowledge of and experience in hosting casino players
- In-depth understanding of the management and operations of a casino player development department
- Strong strategic and analytical skills
- Effective written and verbal communication skills
- Proficient in Microsoft Excel and Word
- Superb customer service and organizational skills
- Public relations skills and knowledge of general casino operations
Job Duties
- Deliver internal and external guest service following the ACES model
- Create an atmosphere to make L'Auberge Baton Rouge the casino of choice
- Hire, train, motivate, evaluate and direct team members
- Establish department standards, guidelines, and objectives and maintain administrative processes such as budget and staffing
- Monitor and evaluate department programs, direct mail, promotions, events, and special projects
- Evaluate performance of casino services programs by analyzing data and reports to implement improvements
- Participate in forecast and yield management meetings
- Host selected high-limit guests and accommodate their needs within program guidelines
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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