Director of Business Operations

Relay is a cutting-edge digital banking platform dedicated to empowering self-made business owners by providing them with the essential tools and knowledge to achieve financial success. With a strong focus on clarity, confidence, and control over every dollar earned, Relay transforms the traditional experience of managing finances for small businesses. By eliminating financial guesswork, it offers real-time visibility into cash flow and finances, enabling owners to convert their hard work into sustainable and lasting success. Serving the North American market, Relay is positioned to make a significant impact on nearly 29 million small businesses, helping them grow stronger and more resilient through smarter financial management.

Relay is seeking a seasoned Director of Business Operations to spearhead the scaling and development of the Risk Operations, Customer Success Operations, and Product Operations teams. This leadership role involves close collaboration with Risk, Customer Success, and Product departments to streamline processes, enhance operational execution, and deliver actionable business insights. The ideal candidate will possess a strong command of operational cadence, cross-functional execution, and systems-thinking approaches. This individual will play a pivotal role in building a world-class operational foundation that fosters increased clarity, efficiency, and accountability across the organization.

The role is highly strategic and hands-on. It requires leveraging analytics and data to identify trends, root causes, and opportunities for operational improvement. The successful Director will lead the optimization of core operating processes and maintain an innovative operational tech stack comprising CRM systems, risk management tools, customer support platforms, and product analytics, with a distinct focus on automation and AI-driven enhancements. This role involves establishing and reinforcing rigorous data quality and governance standards, which are critical to reliable decision-making and maintaining data integrity.

Leading, mentoring, and growing a high-performing team is another essential part of the position, helping cultivate a culture that values collaboration, innovation, and continuous learning. The Director will manage a quarterly business operations roadmap prioritizing key business challenges and growth opportunities, providing regular updates to stakeholders to ensure alignment and accountability. Collaboration with functional leaders across Risk, Customer Success, Product, and Finance is vital to design and implement strategies aimed at improving execution, driving productivity, automating workflows, and maximizing team efficiency.

Relay offers a dynamic, fast-paced, and growth-oriented work environment ideally suited for those energized by ambiguity and complex problem-solving. The company’s culture encourages innovation, autonomy, ownership of impactful work, and constant reinvention. Employees are empowered to take initiative, challenge the status quo, and contribute directly to Relay’s mission of helping small businesses thrive. The compensation for this role ranges from $234,000 to $286,000 annually, with a typical starting salary around $260,000 for candidates fully ready to meet the role’s scope. Relay values diversity, equity, and inclusion and is committed to providing accommodations throughout the hiring process. Candidates at various stages of their career and with varying experiences are encouraged to apply, reflecting Relay’s belief that diverse teams drive superior outcomes.