Director, Housekeeping

Great Wolf is a renowned leader in the hospitality industry, operating a collection of indoor water parks and resorts that provide families with memorable vacation experiences. With a commitment to exceptional service, fun, and comfort, Great Wolf has built a strong reputation as a destination where guests can enjoy a blend of adventure and relaxation in a safe and welcoming environment. The company values its employees and fosters a culture of growth, inclusivity, and well-being, demonstrated through its extensive training, development programs, and comprehensive benefits package.

The Director of Housekeeping at Great Wolf is a senior-level leadership role responsible for overseeing all facets of housekeeping services and programming within the resort. This critical position entails managing operations, planning, budgeting, staffing, and payroll for the housekeeping and laundry departments. The Director of Housekeeping ensures that the highest standards of cleanliness and guest satisfaction are consistently met while maintaining profitability and operational efficiency. The role demands strong leadership skills, strategic planning capabilities, and a deep commitment to delivering outstanding guest experiences.

Key responsibilities include developing detailed, realistic plans aligned with organizational objectives, managing budgets, supervising daily housekeeping activities, and ensuring compliance with safety and environmental regulations. The Director will also lead cross-functional collaboration within the resort, handle guest service issues proactively, and participate in the resort’s executive management team. This role offers a unique opportunity for career growth, supported by Great Wolf University’s on-the-job and leadership training programs. Employees benefit from flexible scheduling, a holistic wellness program, and an inclusive work culture that celebrates diversity.

With an annual base salary range of $110,000 to $120,000, this position offers competitive compensation that reflects various factors such as education, experience, and performance. Great Wolf also provides an attractive overall compensation package including bonuses, paid time off, and relocation assistance. This role is ideal for experienced hospitality professionals looking to lead a large housekeeping department in a dynamic resort setting while contributing to an employer known for its supportive employee environment and dedication to service excellence.