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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $90,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a renowned leader in the hospitality and entertainment industry, specializing in family-oriented resorts and indoor water parks across North America. With its commitment to creating memorable experiences for guests of all ages, Great Wolf combines immersive attractions, exceptional customer service, and a safe, welcoming environment to position itself as a top destination for family vacations. Equipped with state-of-the-art facilities and supported by a passionate team, Great Wolf emphasizes career growth, employee development, and inclusivity, making it not only a premier vacation resort but also a desirable place of employment for hospitality professionals seeking a fulfilling and dynamic... Show More
Job Requirements
- High school diploma or GED
- experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
- minimum of 3 years experience supervising/managing large housekeeping department
- minimum of 5 years hotel or resort experience
Job Qualifications
- High school diploma or GED
- experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
- minimum of 3 years experience supervising/managing large housekeeping department
- minimum of 5 years hotel or resort experience
- college degree
- demonstrated ability to effectively resolve conflict
- committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
- projects a positive public relations image to team members and guests
- ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
- excellent management skills including conflict resolution, coaching, development and teamwork
Job Duties
- Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments
- fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed
- reviewing and approving purchases for the department
- manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms
- provides supervision to Laundry pack members and ensures the efficiency and effectiveness of the operation
- participate and collaborate on cross-functional teams in order to effectively coordinate resort activities
- monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions
- conduct investigative actions with guests, where necessary, for guest service and liability claims, ensure customer requests are handled in a timely and professional manner
- develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations
- manages room expeditor software program (REX) in order to maintain maximum efficiency of inventory management
- participates in the Manager-On-Duty (MOD) program and executes duties
- recruiting, hiring, training, and evaluating team member performance against standards
- plan and implement staff training and development programs within the department
- monitors quality assurance program for lodge
- review accuracy of nightly housekeeping reports and investigates discrepancies
- serve on resort Executive Committee to represent the interests of the housekeeping function
- enforce policies and procedures
- maintain a working knowledge of general and departmental safety procedures
- attends safety training programs and in-service education as required
- develops, implements, and monitors programs that assure a safe facility and work environment that is in compliance with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
- ensures the proper maintenance of all equipment
- makes arrangements for repair and/or replacement of used and damaged equipment
- conducts inventory of housekeeping supplies for submission to the proper point of contact
- ensures housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations
- oversees the safe management of the Lost and Found, verifying proper record keeping and safety of items
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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