Director, Housekeeping

Great Wolf is a renowned leader in the hospitality and entertainment industry, specializing in family-oriented resorts and indoor water parks across North America. With its commitment to creating memorable experiences for guests of all ages, Great Wolf combines immersive attractions, exceptional customer service, and a safe, welcoming environment to position itself as a top destination for family vacations. Equipped with state-of-the-art facilities and supported by a passionate team, Great Wolf emphasizes career growth, employee development, and inclusivity, making it not only a premier vacation resort but also a desirable place of employment for hospitality professionals seeking a fulfilling and dynamic career.

The Director of Housekeeping position at Great Wolf is a senior leadership role that requires a strategic and operational expert to oversee all facets of housekeeping services and programming. This key role is responsible for managing housekeeping and laundry operations, including planning, budgeting, staffing, and payroll, while ensuring guest and employee satisfaction are consistently achieved. It demands a leader who can maintain profitability within the housekeeping function, uphold quality and safety standards, and foster an environment where team members feel valued and motivated. The Director of Housekeeping will also play an integral role in cross-functional collaboration, contributing to broader resort initiatives as a member of the Executive Committee.

This position offers an annual base salary of $90,000 and comes with a comprehensive benefits package designed to support the well-being and development of every team member. Great Wolf emphasizes continuous learning opportunities through its own Great Wolf University, offering on-the-job and leadership training that empowers employees to advance their careers. The company also promotes work-life balance with flexible scheduling and holistic wellness programs. The Director of Housekeeping will be responsible for directing operations efficiently while ensuring compliance with all safety and environmental regulations, managing resources and inventories, and leading recruitment, training, and performance evaluation within the department. Additionally, the role requires hands-on involvement in daily operational activities and active participation in the Manager-On-Duty program.

At Great Wolf, the culture thrives on diversity and inclusion, highlighting respect and recognition for every individual’s uniqueness. Employees benefit from exclusive perks like discounted vacations, referral incentives, and access to exceptional healthcare and retirement plans. The Director of Housekeeping not only leads a critical department but also represents housekeeping interests at the highest levels of resort management, ensuring that operational excellence aligns with the company’s mission to deliver outstanding guest experiences and maintain a safe, clean, and friendly environment. Candidates seeking this opportunity should bring a proven track record of leadership in large housekeeping operations, a strong commitment to quality and safety, and the ability to lead diverse teams towards extraordinary goals, all within a fast-paced, guest-focused resort setting.