Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $130,000.00 - $140,000.00
Work Schedule
Standard Hours
Benefits
Collaborative team environment
Salary range of $130,000-$140,000
Competitive benefits package
opportunities for professional growth
career advancement
Inclusive culture
Empowering workplace
Job Description
Starwood Hotels is a prestigious luxury hotel brand management company affiliated with the global private investment firm Starwood Capital Group. Founded in 2006 by Barry Sternlicht, Starwood Hotels has rapidly grown to become a leader in the hospitality industry, known for its commitment to excellence, sustainability, and innovation. At Starwood Hotels, the mission is clear and purposeful: to enrich the lives of their team members, delight their guests, foster a sense of community among travelers, and protect the planet. With a strong foundation built on these principles, Starwood Hotels continues to elevate the standard of luxury hospitality worldwide.
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Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum 5 years of experience as director or assistant director of housekeeping in a 5-star or ultra-luxury hotel or resort
- Prior experience managing a unionized workforce with knowledge of collective bargaining agreements
- Strong organizational and administrative skills
- Excellent leadership and coaching abilities
- Fluency in English
- Proficiency in Microsoft Office suite
- Knowledge of hotel task management systems preferred
Job Qualifications
- Minimum 5 years of experience as director or assistant director of housekeeping in a Forbes 5-Star or equivalent ultra-luxury hotel or resort
- Deep knowledge of Forbes Travel Guide standards and a proven record of maintaining or elevating property inspection scores
- Prior experience managing a unionized workforce, specifically with Local 6, and knowledge of collective bargaining agreements, scheduling rules, and progressive discipline
- Exceptional organizational and administrative skills, with a strong eye for detail and aesthetics
- Ability to lead by example, inspire team excellence, and coach for performance and service consistency
- Fluent in English (additional languages a plus)
- Proficient in Microsoft Office Suite
- hotel task management systems preferred
- Bachelor's degree in Hospitality Management or related field preferred
Job Duties
- Lead, train, and inspire a large team of housekeeping professionals including managers, supervisors, room attendants, housemen, and porters
- Ensure strict compliance with Forbes Travel Guide Five-Star standards and brand expectations
- Uphold and enhance the highest cleanliness and presentation standards in guest rooms, public areas, and all hotel spaces
- Build and maintain a respectful, efficient, and compliant working relationship with Local 6 union employees, following CBA guidelines and participating in grievance resolutions as needed
- Monitor daily operations, conduct detailed inspections, and proactively resolve service issues
- Forecast staffing needs, manage departmental budgets, and implement cost-control strategies without compromising quality
- Partner cross-functionally with Engineering, Front Office, and other departments to ensure seamless operations
- Drive departmental training programs, service audits, and employee engagement initiatives
- Maintain compliance with all health, safety, and hygiene regulations (DOH, OSHA, etc.)
- Report directly to the Hotel Manager and collaborate on long-term strategy, quality assurance, and service innovation
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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