Director, Hotel Housekeeping

San Manuel is one of the largest private employers in the Inland Empire, renowned for its commitment to employee growth, well-being, and community development. It operates in the hospitality and entertainment industry, notably managing luxury hotel and casino environments that cater to a diverse clientele seeking exceptional experiences. With a strong emphasis on quality, innovation, and operational excellence, San Manuel offers a dynamic workplace where employees are empowered to develop their careers and contribute to the success of the enterprise. The company is celebrated not only for its comprehensive service offerings but also for fostering an inclusive and supportive work culture, positioning itself as a leader in hospitality services within the region.

The Director of Housekeeping role at San Manuel is a pivotal leadership position tasked with the comprehensive management of housekeeping operations in a luxurious hotel setting. Reporting directly to the Senior Vice President of Hospitality and working closely with the Hotel Director of Operations, the incumbent will oversee the planning, organization, development, and execution of all housekeeping department functions. This role demands strategic leadership and operational expertise aimed at continuous improvement of customer satisfaction, product quality, and operational profitability. The Director leads initiatives that standardize procedures and optimize departmental outcomes, ensuring cleanliness, safety, and superior guest service standards are consistently met. This includes managing budgeting processes, forecasting needs, purchasing, and maintaining inventory controls while spearheading employee development and retention strategies. The successful candidate must drive results through effective training programs, staff evaluations, and performance management systems while fostering strong relationships across hotel management and with third-party service vendors.

This leadership role has a strong emphasis on strategic planning and business acumen, requiring the formulation of business plans that align with enterprise-wide objectives and long-term visions. The Director of Housekeeping is responsible for monitoring fiscal performance, analyzing key performance indicators, and adjusting strategies to maximize profitability and enhance operational efficiency. Additionally, this position requires the incumbent to ensure compliance with health and safety regulations concerning the use of cleaning chemicals and equipment, reinforcing adherence to federal, state, and local standards. The role involves active participation in professional development, maintaining occupational knowledge through seminars, workshops, and staying updated with industry standards like Forbes Travel Guide. In essence, this position is geared toward candidates who are deeply knowledgeable about luxury hospitality management with a strong leadership track record, ready to contribute to a vibrant team that consistently delivers excellence in housekeeping services.