Director, Front Office

Starwood Hotels is a prestigious luxury hotel brand management company affiliated with the global private investment firm Starwood Capital Group. Founded in 2006 by Barry Sternlicht, Starwood Hotels has built a reputation for excellence, driven by a strong commitment to delivering impeccable guest experiences while fostering a sustainable and inclusive work environment. The company’s mission is not only to provide luxurious accommodations and top-tier service but also to nurture a culture of respect for people, collaboration, and the environment. This ethos is reflected in every facet of the business—from the way they treat their employees to the attention to detail given to every guest interaction.

At Starwood Hotels, life is guided by a simple but profound principle: the world is beautiful, and it is everyone's responsibility to keep it that way. This perspective shapes the company’s approach to hospitality, emphasizing the importance of thoughtful and inspiring team members and leaders who share the company’s values. From the front desk to senior leadership, the focus remains unwaveringly on service excellence, maintaining brand standards, and ensuring guests have memorable stays. The company operates with a sense of accountability not only to its guests but also to its employees and partners, reflecting a holistic approach to business operations.

We are currently seeking a seasoned, insightful, and innovative Director of Front Office to join our leadership team. This is a pivotal role that requires a visionary leader with a gift for service and an instinct for management. The ideal candidate will drive the excellence of the entire guest experience while ensuring operational efficiency and strong financial performance. As the Director of Front Office, you will be entrusted with overseeing all front office operations, setting high standards for guest interactions, and spearheading initiatives that enhance both customer satisfaction and team member engagement.

This role demands a passionate professional with at least four years of relevant experience in hotel operations, especially within rooms division management. Candidates with a post-secondary diploma or degree will have an advantage. You should be an expert in front office operations, demonstrating strong leadership capabilities and a proven track record of delivering superior guest service, improving team dynamics, and achieving financial goals. Excellent communication skills are essential, as is the flexibility to thrive in a dynamic 24-hour operational environment. The position offers a unique opportunity to contribute significantly to the brand’s success and be part of a culture that values diversity, empowerment, and sustainability.

Joining Starwood Hotels means becoming part of a mission-driven organization where your purpose and passion align to create outstanding experiences for guests and a supportive environment for employees. We celebrate diversity and are committed to cultivating an inclusive culture free from discrimination. Special accommodations are always available to support team members in performing their best. This is more than a job – it’s a chance to grow your career while making a meaningful impact in the luxury hospitality industry.