Director Food and Beverage, West Region

FirstService Residential is a leading property management company dedicated to transforming the residential community living experience across the United States and Canada. With a footprint managing over 9,000 communities, the company is committed to delivering outstanding association management services that enhance the quality of life for residents. Recognized for its inclusive and positive workplace culture, FirstService Residential employs approximately 19,000 associates who benefit from competitive salaries, comprehensive medical, dental, vision, and retirement benefits, as well as opportunities for professional development and career training. The company’s Great Place to Work certification underscores its dedication to associate satisfaction and growth, making it a premier employer in the property management industry.

The Director of Food and Beverage-West Region plays a pivotal role within FirstService Residential by providing strategic leadership and operational oversight for food and beverage programs across managed communities in a multi-state region including California, Arizona, Nevada, Texas, and Colorado. This senior leadership position carries significant responsibility for partnering with a diverse range of stakeholders including association boards, developers, and on-site management teams to enhance resident experiences through superior food and beverage services. The Director is focused on driving revenue growth and profitability by improving operational efficiencies and ensuring financial accountability. Compensation for this role ranges from $140,000 to $150,000 annually, with an additional 15% bonus, reflecting the level of expertise and experience expected.

In this role, the Director devises and implements best practices and operational strategies designed to standardize and elevate food and beverage service quality across multiple properties. They support community growth initiatives by developing innovative service models and overseeing the recruitment, training, and development of food and beverage teams to cultivate a service-oriented culture. Hands-on operational support and site visits are essential components of the job, requiring up to 75% travel and regular on-site presence to address staffing gaps and ensure consistent execution of programs.

The Director is responsible for comprehensive financial oversight including budgeting, profit and loss accountability, and monitoring operational performance to drive profitability. They develop implementation plans for menus, pricing, and promotional activities in collaboration with community stakeholders. Additionally, they lead the development and continuous improvement of standard operating procedures (SOPs) to maintain high standards of customer service and resident satisfaction.

This leadership role demands a combination of strong financial acumen, excellent communication skills, and a results-oriented mindset. The ability to manage multiple projects, navigate complex stakeholder relationships, and maintain a flexible, resilient attitude is paramount. Physical requirements of the position include the ability to lift up to 25 pounds, perform extended periods of standing or sitting, and move around varied environments in residential communities.

Overall, the Director of Food and Beverage-West Region at FirstService Residential offers an exciting opportunity to impact the resident experience positively while driving business growth in a dynamic, multi-location environment. Candidates joining this team can expect a supportive workplace culture, competitive pay, comprehensive benefits, and a role that will challenge and develop their leadership and operational skills in the food and beverage arena within residential community management.