Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Primm Resorts is a premier hospitality and gaming destination known for its vibrant casino, luxurious accommodations, diverse dining options, and entertainment venues. Located in a dynamic resort environment, Primm Resorts offers an exciting and fast-paced atmosphere where passion for exceptional guest service is deeply ingrained in the company culture. As a leader in casino and resort operations, Primm Resorts is dedicated to delivering memorable experiences by combining high-quality services with strategic innovation. The resort is committed to fostering a collaborative and inclusive work culture where employees are encouraged to grow professionally and contribute meaningfully to the guest experience. Employees at Primm Resorts take pride in working for a company that values integrity, accountability, and a guest-first approach, making it an enjoyable and fulfilling place to build a career.
The Director of Food & Beverage at Primm Resorts plays a crucial leadership role responsible for overseeing the entire food and beverage operations across the property. This position covers a wide array of services including restaurants, bars, lounges, casino beverage operations, banquet and catering services, in-room dining, quick service outlets, entertainment venues, and culinary operations. The Director is charged with delivering excellent guest experiences, maximizing profitability, and driving operational excellence across all food and beverage outlets. Collaborating closely with the Property General Manager and leadership team, the Director ensures alignment of food and beverage strategies with overall business objectives. This role demands a highly visible and hands-on leader who balances long-term strategic planning with direct frontline support during peak service periods.
Key responsibilities of the Director include providing overall leadership and strategic direction to all food and beverage departments, establishing goals, operating priorities, and performance metrics to enhance guest satisfaction and financial outcomes. The Director also oversees day-to-day operations, ensuring quality standards in food preparation, beverage offerings, service delivery, cleanliness, sanitation, and regulatory compliance. Financial management is another critical aspect involving budget development, labor planning, cost controls, and revenue forecasting to sustain and improve profitability. The Director leads innovation in menu development, beverage programming, and marketing collaborations to keep offerings competitive and appealing.
In addition to operational and financial oversight, the Director champions a guest-first culture, monitoring guest feedback and addressing service recovery to uphold exceptional hospitality standards. Talent development is a priority, focusing on recruiting, coaching, and retaining skilled personnel to build a high-performing team. Labor management, technology utilization, continuous improvement efforts, and compliance with all relevant food safety, liquor licensing, and health regulations are integral to this role. The Director works in a dynamic and demanding environment requiring flexibility, in-depth industry knowledge, and the ability to respond swiftly to operational challenges. Overall, this position offers a unique opportunity to lead a diverse and complex food and beverage operation within a renowned gaming resort, driving both business success and outstanding guest experiences.
The Director of Food & Beverage at Primm Resorts plays a crucial leadership role responsible for overseeing the entire food and beverage operations across the property. This position covers a wide array of services including restaurants, bars, lounges, casino beverage operations, banquet and catering services, in-room dining, quick service outlets, entertainment venues, and culinary operations. The Director is charged with delivering excellent guest experiences, maximizing profitability, and driving operational excellence across all food and beverage outlets. Collaborating closely with the Property General Manager and leadership team, the Director ensures alignment of food and beverage strategies with overall business objectives. This role demands a highly visible and hands-on leader who balances long-term strategic planning with direct frontline support during peak service periods.
Key responsibilities of the Director include providing overall leadership and strategic direction to all food and beverage departments, establishing goals, operating priorities, and performance metrics to enhance guest satisfaction and financial outcomes. The Director also oversees day-to-day operations, ensuring quality standards in food preparation, beverage offerings, service delivery, cleanliness, sanitation, and regulatory compliance. Financial management is another critical aspect involving budget development, labor planning, cost controls, and revenue forecasting to sustain and improve profitability. The Director leads innovation in menu development, beverage programming, and marketing collaborations to keep offerings competitive and appealing.
In addition to operational and financial oversight, the Director champions a guest-first culture, monitoring guest feedback and addressing service recovery to uphold exceptional hospitality standards. Talent development is a priority, focusing on recruiting, coaching, and retaining skilled personnel to build a high-performing team. Labor management, technology utilization, continuous improvement efforts, and compliance with all relevant food safety, liquor licensing, and health regulations are integral to this role. The Director works in a dynamic and demanding environment requiring flexibility, in-depth industry knowledge, and the ability to respond swiftly to operational challenges. Overall, this position offers a unique opportunity to lead a diverse and complex food and beverage operation within a renowned gaming resort, driving both business success and outstanding guest experiences.
Job Requirements
- Minimum seven years progressive Food & Beverage leadership experience within hotel, casino, resort, or high-volume hospitality operations
- Minimum five years managing multiple Food & Beverage outlets with direct responsibility for financial performance
- Bachelor's degree in hospitality management, business administration, culinary management, or related field preferred
- Proven success in leading high-volume restaurant, bar, banquet, catering, and beverage operations
- Demonstrated ability to manage departmental budgets, labor costs, and inventory controls
- Strong knowledge of regulatory compliance and responsible alcohol service
- Ability to develop and implement operational strategies
- Exceptional leadership and team development skills
- Excellent communication and conflict resolution abilities
- Proficiency in analyzing operational data and utilizing technology for continuous improvement
- Ability to work flexible schedules including evenings, weekends, and holidays
- Physical ability to stand, walk throughout the property, and occasionally lift up to 25 pounds
Job Qualifications
- Bachelor's degree in hospitality management, business administration, culinary management, or related field preferred
- Minimum of seven (7) years of progressive Food & Beverage leadership experience within hotel, casino, resort, or high-volume hospitality operations
- Minimum of five (5) years managing multiple Food & Beverage outlets with direct responsibility for financial performance
- Demonstrated success leading high-volume restaurant, bar, banquet, catering, and beverage operations
- Proven experience managing departmental budgets, labor costs, inventory controls, and operational performance
- Experience within casino or gaming hospitality is strongly preferred
- Strong understanding of regulatory compliance, responsible alcohol service, and health department standards
Job Duties
- Provide overall leadership and direction for all Food & Beverage operations throughout the property
- Establish departmental goals, operating priorities, and performance expectations that support the property's financial and guest service objectives
- Serve as a member of the property's leadership team, collaborating with Hotel Operations, Casino Operations, Marketing, Finance, Human Resources, Security, Facilities, and other departments
- Maintain a highly visible presence throughout the property, providing leadership, coaching, and operational support
- Lead by example while fostering a culture of accountability, teamwork, innovation, and guest-first service
- Direct the day-to-day operation of all restaurants, bars, lounges, banquet and catering operations, casino beverage service, room service, quick-service venues, and culinary operations
- Ensure consistent execution of food quality, beverage standards, service excellence, cleanliness, sanitation, and brand standards
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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