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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $140,000.00
Work Schedule
Flexible
Benefits
Wellness Program
Health savings account
Dental Insurance
Referral program
Employee assistance program
401(k) matching
Leadership training provided
Vision Insurance
Parental leave
Life insurance
Health Insurance
Paid parental leave
Paid Time Off
On-the-job training
Job Description
Great Wolf is a renowned hospitality company dedicated to providing exceptional guest experiences within its unique lodge environments. As a leading operator of indoor water park resorts, Great Wolf prioritizes family entertainment and memorable stays. The company emphasizes a collaborative workplace culture that promotes career growth, diversity, and continuous learning. Employees benefit from comprehensive wellness programs, innovative training platforms, and robust support systems designed to enhance both personal and professional development.
The Director of Food & Beverage at Great Wolf plays a pivotal role in leading and overseeing all operational aspects of food and beverage services within the lodge. Th... Show More
The Director of Food & Beverage at Great Wolf plays a pivotal role in leading and overseeing all operational aspects of food and beverage services within the lodge. Th... Show More
Job Requirements
- Associates degree in hospitality management or similar
- Minimum of 5 years of experience in food & beverage operational leadership in multi-unit environment
- Proven ability to manage and lead food and beverage operations
- Experience in developing and implementing organizational and operational changes
- Advanced knowledge of food and beverage industry products and trends
- Proficiency in restaurant, banquet, bar and QSR services and controls
- Advanced knowledge of food production forecasting and waste management
- Strong service mindset
- Skilled in problem solving and operational improvements
- Experience with process improvement programs
- Technology proficiency including point of sale and procurement systems
- Knowledge of procurement and inventory control operations
- Strong financial management skills
- Experience in training and staff development programs
- Excellent communication skills
Job Qualifications
- Associates degree in hospitality management or similar
- Minimum of 5 years of demonstrated success in a food & beverage operational leadership role in a multi-unit environment
- Documented track record of managing and leading efficient and effective food and beverage operations, services and programs
- Documented track record of successfully developing, managing and implementing organizational and operational changes
- Demonstrated advanced knowledge of food and beverage products, recipes, categories, programs, origins and trends
- Demonstrated proficiency in restaurant, banquet, bar and quick service outlet services, sales, promotions, marketing, guest capture optimization, and controls
- Demonstrated advanced knowledge of food production forecasting, waste management and yield management
- Exceptional service mindset
- Methodological and systematic approach to problem solving, identifying system and operational defects, creating solutions and implementing improvements
- Ability to drive continuous process improvement activities and programs
- Strong technology systems experience including proficiency in point of sales, scheduling, procurement and Microsoft
- Proficiency in procurement and inventory control systems and operations
- Strong financial acumen including experience in P&L management, budgeting, forecasting and financial performance optimization
- Experience in driving effective training, people development and mentorship programs
- Excellent verbal and written communication skills
Job Duties
- Complete oversight responsibility for all functions, programs, systems, procedures and operational performance for food & beverage department
- Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety
- Strategically and tactically drive business output and profitability including food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management
- Meet food and beverage financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions
- Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation
- Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments
- Assist all managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotion
- Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, completing audits, identifying trends, determining system improvements, implementing change
- Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation
- Implement effective control of food, beverage and labor costs among all sub departments
- Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures
- Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees
- Plan and administer a training and development program within the department
- Regularly review and evaluate customer acceptance of individual restaurants and banquet services and recommend new operating and marketing policies
- Maintain safe, secure and healthy environment by enforcing food safety and sanitation standards and complying with all policies and laws
- Ensure all operations conform to regulations of the alcoholic beverages commission
- Maintain accurate and up to date operations documentation
- Ensure all F&B technology systems are updated for optimal use
- Maintain and manage Jolt/Audit FOH system
- Ensure compliance with highest standards of food safety, sanitation and HACCP codes
- Develop positive working relationships across all business lines
- Support Corporate Food & Beverage and peers with additional projects
- Be an ambassador and active participant of the organization’s shared values and customer service programs
- Volunteer for task-force/project activities that benefit the organization
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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