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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $140,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a renowned hospitality company operating a network of family-friendly indoor waterpark resorts, known as Great Wolf Lodge. These lodges offer a unique blend of accommodations, dining, and entertainment options designed for families seeking memorable vacation experiences. Great Wolf is dedicated to creating a warm and welcoming environment that emphasizes guest satisfaction, safety, and quality service, making it a standout brand in the hospitality and entertainment sector. The company has cultivated a distinct culture that prioritizes employee development and guest engagement, evidenced by various training programs, wellness initiatives, and a strong commitment to inclusion and diversity.
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Job Requirements
- Associates degree in hospitality management or similar
- Minimum of 5 years of demonstrated success in a food and beverage operational leadership role in a multi-unit environment
- Documented track record of managing and leading efficient and effective food and beverage operation, services and programs
- Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth
- Demonstrated advanced knowledge of food and beverage products, recipes, categories, programs, origins and trends
- Demonstrated proficiency in restaurant, banquet, bar and QSR outlet services, sales, promotions, marketing, guest capture optimization and controls
- Demonstrated advanced knowledge of food production forecasting, waste management and yield management
- Exceptional service mind-set
- Demonstrated methodological and systematic approach to problem solving and implementing improvements
- Demonstrated ability to drive continuous process improvement activities and programs
- Strong technology systems experience including proficiency in Point of Sale, Scheduling, Procurement and Microsoft
- Demonstrated proficiency in procurement and inventory control systems and operations
- Demonstrated strong financial acumen including experience in P&L management, budgeting, forecasting, controls and financial performance optimization
- Demonstrated experience in driving effective and meaningful training, people development and mentorship programs
- Demonstrated excellent verbal and written communication skills
Job Qualifications
- Associates degree in hospitality management or similar
- Minimum of 5 years of demonstrated success in an F&B operational leadership role in a multi-unit environment
- Documented track record of managing and leading efficient and effective food and beverage operation, services and programs
- Documented track record of successfully developing, managing and implementing organizational, operational, and system changes through organizational growth
- Demonstrated advanced knowledge of food and beverage products, recipes, categories, programs, origins and trends
- Demonstrated proficiency in restaurant, banquet, bar and QSR outlet services, sales, promotions, marketing, guest capture optimization and controls
- Demonstrated advanced knowledge of food production forecasting, waste management and yield management
- Exceptional service mind-set
- Demonstrated methodological and systematic approach to problem solving, identifying system and operational defects, creating solutions and implementing improvements
- Demonstrated ability to drive continuous process improvement activities and programs
- Strong technology systems experience including proficiency in Point of Sale, Scheduling, Procurement and Microsoft
- Demonstrated proficiency in procurement and inventory control systems and operations
- Demonstrated strong financial acumen including experience in P&L management, budgeting, forecasting, controls and financial performance optimization
- Demonstrated experience in driving effective and meaningful training, people development and mentorship programs
- Demonstrated excellent verbal and written communication skills
Job Duties
- Complete oversight responsibility for all functions, programs, systems, procedures and operational performance for food and beverage department
- Establish procedures and manage constancy for delivery of food and beverage service operations that meets all goals related to budgets and KPI matrixes for revenue, cost, margins, profit, guest capture optimization, guest satisfaction/NPS, staff engagement and eNPS, audits and safety
- Strategically and tactically drive business output and profitability including food and beverage sales, guest capacity and capture optimization, average check, and COGS/Margin management
- Meet food and beverage financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions
- Plan and direct the functions of administration and planning of the Food and Beverage Department to meet the daily needs of the operation
- Clearly describe, assign and delegate responsibility and authority for the operation of the various food and beverage sub departments
- Assist all managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotion
- Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, completing audits, identifying trends, determining system improvements, implementing change
- Controls food and beverage costs by reviewing portion control and quantities of preparation, minimizing waste and ensuring high quality of preparation
- Implement effective control of food, beverage and labor costs among all sub departments
- Drive and ensure a professional and ethical procurement, sourcing and inventory control culture with adherence to systems, schedules, policies and procedures
- Responsible for recruiting, hiring, onboarding & training, assigning, scheduling, coaching and counseling employees
- Communicating job expectations
- Planning, monitoring, appraising, and reviewing job contributions
- Planning and reviewing compensation actions
- Enforcing policies and procedures
- Plan and administer a training and development program within the department
- Regularly review and evaluate the degree of customer acceptance of the restaurants and banquet service and recommend new operating and marketing policies
- Maintains safe, secure, and healthy environment by enforcing food safety and sanitation standards and procedures
- Ensures all operations conform to regulations of the alcoholic beverages commission
- Maintain accurate and up to date operations documentation for all food and beverage service areas
- Ensuring all F&B technology systems are updated for optimal use
- Maintain and manage Jolt/Audit FOH system and functionalities
- Ensure compliance with highest standards of all food safety, sanitation and HACCP codes, requirements, regulations, company policy and laws
- Develops positive working relationships with all lines of business and functional leaders
- Support Corporate Food & Beverage and peers with additional projects
- Be an ambassador and active participant of the organization’s shared values and customer service programs
- Volunteer to support and partake in task-force/project activities that benefit the organization, lodges and department
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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