Director - FB

Richmond, VA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Job Description

The Altria Theater and Dominion Energy Center are premier entertainment venues that host a diverse array of performances, concerts, Broadway productions, private events, and special occasions. As cornerstone cultural destinations, these venues draw thousands of guests annually, providing exceptional entertainment experiences in a vibrant atmosphere. Both venues are known for their commitment to excellence in hospitality services, ensuring that every guest enjoys a memorable visit through outstanding food and beverage offerings and superior event execution. With a strong emphasis on operational integrity and guest satisfaction, the organizations strive to maintain leadership roles in the entertainment and event hospitality industries.

The Food and Beverage Director role at Altria Theater and Dominion Energy Center is pivotal in driving the strategic leadership and operational management of all food and beverage services within these high-profile venues. This includes overseeing concessions, bars, premium hospitality areas, backstage catering, banquets, and special events. Tasked with the comprehensive oversight of multiple food service departments, the Director ensures seamless coordination and exceptional guest experiences across all events and functions. This role commands a dynamic presence during concerts, theatrical performances, and private functions, expertly managing both front-of-house and back-of-house operations in real time to adjust staffing, service, and logistics as needed.

In addition to operational responsibilities, the Food and Beverage Director manages critical financial components such as budgeting, financial performance analysis, labor scheduling, inventory control, purchasing, and driving revenue growth. Partnering closely with culinary leadership, this position plays a key role in the development of innovative menus, pricing strategies, and promotions to enhance guest satisfaction and business outcomes. Maintaining rigorous adherence to health, safety, sanitation, alcohol service regulations, OSHA standards, and company policies is essential, underscoring the importance of compliance and operational standards.

This leadership position requires a seasoned professional with extensive food and beverage management experience in a high-volume entertainment or hospitality environment. The ideal candidate brings strong organizational, communication, and problem-solving skills, combined with financial acumen and the ability to multitask efficiently in a fast-paced setting. Proficiency in industry-specific management systems and Microsoft Office is necessary to effectively oversee operations. Certifications such as ServSafe Food Protection Manager, ServSafe Alcohol Certification, PCI Compliance Training, and CPR/First Aid are preferred, further ensuring the Director's capability to uphold safety and compliance standards. This role is instrumental in driving operational excellence, enhancing guest satisfaction, and contributing to the continued success and reputation of Altria Theater and Dominion Energy Center in the entertainment industry.

Job Requirements

Bachelor's degree in hospitality management, business administration, culinary arts, or a related field preferred
Minimum of five years of progressive food and beverage management experience in a high-volume entertainment, hospitality, or event venue
Experience managing budgets, P&L, labor, inventory, purchasing, and multiple food service operations
Strong organizational, communication, and problem-solving skills
Demonstrated financial acumen with budgeting and cost control experience
Ability to manage multiple priorities in a fast-paced event environment
Knowledge of concessions, catering, premium hospitality, bars, and backstage food service
Proficiency with Microsoft Office and food and beverage management systems

Job Qualifications

Bachelor's degree in hospitality management, business administration, culinary arts, or a related field preferred
Minimum of five (5) years of progressive food and beverage management experience in a high-volume entertainment, hospitality, or event venue
Experience managing budgets, P&L, labor, inventory, purchasing, and multiple food service operations
Strong organizational, communication, and problem-solving skills
Demonstrated financial acumen with budgeting and cost control experience
Ability to manage multiple priorities in a fast-paced event environment
Knowledge of concessions, catering, premium hospitality, bars, and backstage food service
Proficiency with Microsoft Office and food and beverage management systems
Preferred certifications: ServSafe Food Protection Manager, ServSafe Alcohol Certification (or equivalent), PCI Compliance Training, CPR/First Aid Certification (preferred)

Job Duties

Oversee all food and beverage operations for concerts, Broadway productions, private events, and other venue functions
Manage event planning and execution while partnering with clients, promoters, and internal departments to ensure successful events and an exceptional guest experience
Direct all front-of-house and back-of-house food and beverage operations during private events, proactively adjusting staffing, service, and logistics in real time to ensure seamless event execution and exceptional guest experiences
Oversee departmental budgets, financial performance, labor, inventory, purchasing, and revenue goals
Partner with culinary leadership to develop menus, pricing strategies, and promotions
Maintain operating standards and ensure compliance with all health, safety, sanitation, alcohol service, OSHA, and company policies
Identify opportunities to improve operational efficiency, guest satisfaction, and overall business performance