Job Overview

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Employment Type

Full-time
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Work Schedule

Day Shifts
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Benefits

Opportunity to gain hands-on experience in a high-profile single-a environment
Clear pathway to a long-term leadership role within the dbh portfolio
Exposure to best practices across a multi-club organization
Be part of a team focused on delivering exceptional fan experiences

Job Description

The Fresno Grizzlies, a well-established Single-A professional baseball team, operate under the management of Delaware North (DBH), a global food service and hospitality company renowned for its quality and innovation. Situated in the vibrant city of Fresno, California, the Grizzlies are dedicated to delivering outstanding fan experiences through exceptional service and memorable game-day events. As part of the DBH portfolio, the organization values leadership development, operational excellence, and a commitment to community engagement. The Fresno Grizzlies not only provide thrilling sports entertainment but also serve as a critical training ground for food and beverage professionals aiming to advance their careers within the sports and hospitality industry.

The role of Director, Food & Beverage (F&B) Operations with the Fresno Grizzlies presents a unique opportunity for those looking to build a high-impact leadership career in sports venue concessions. This hands-on leadership role supports the day-to-day food and beverage operations at the club level, specifically within a busy sports and entertainment environment. The position is designed to be a pivotal developmental role enabling the incumbent to gain comprehensive experience managing concessions, overseeing team performance, and enhancing the overall fan experience during games and events.

Although titled as a Director role, it serves as an entry point for future senior leadership positions within the DBH organizational structure. Responsibilities include executing concessions operations during events, partnering with club leadership to optimize staffing and inventory, and ensuring that food quality, safety, cleanliness, and presentation meet high standards. This role requires leadership that is not only visible and involved during events but also focused on coaching and developing frontline team members and supervisors.

This position provides invaluable exposure to core business functions such as labor management, cost control, revenue optimization, and promotion implementation. Additionally, this role offers the chance to directly contribute to operational improvements by identifying gaps and implementing practical solutions that elevate efficiency and service consistency.

Leadership development is a core component of the position, reflecting DBH’s commitment to cultivating a strong pipeline of talented food and beverage professionals. The individual will have the opportunity to master the nuances of managing concessions in a high-volume, sports-related setting, preparing them for future Director-level roles within DBH’s multi-club hospitality portfolio.

Candidates must be willing to relocate to Fresno, CA, to join this dynamic and growing team. The Fresno Grizzlies and DBH pride themselves on offering a clear career pathway toward leadership opportunities, enabling motivated individuals to expand their professional skill set, gain business and financial experience, and make a meaningful impact on the guest experience in a sports arena environment. Joining the Fresno Grizzlies team means becoming part of a culture that values collaboration, continuous improvement, and delivering exceptional service to fans and guests alike.

Job Requirements

  • Must be willing to relocate to Fresno ca
  • 3-6+ years of experience in food and beverage hospitality or venue operations
  • Prior supervisory or management experience required
  • Experience in high-volume environments sports entertainment hospitality or similar preferred
  • Strong attention to detail with a focus on execution and guest experience
  • Excellent communication skills and a hands-on team-first leadership style
  • Desire to grow into a senior leadership role within a multi-unit organization
  • Willingness to relocate in the future for advancement opportunities

Job Qualifications

  • Must be willing to relocate to Fresno ca
  • 3-6+ years of experience in food and beverage hospitality or venue operations
  • Prior supervisory or management experience required
  • Experience in high-volume environments sports entertainment hospitality or similar preferred
  • Strong attention to detail with a focus on execution and guest experience
  • Excellent communication skills and a hands-on team-first leadership style
  • Desire to grow into a senior leadership role within a multi-unit organization
  • Willingness to relocate in the future for advancement opportunities

Job Duties

  • Support and execute all aspects of concessions operations during games and events including staffing setup service and breakdown
  • Act as a visible hands-on leader during events to ensure smooth efficient operations
  • Troubleshoot operational challenges in real time to maintain service standards and guest satisfaction
  • Partner with club leadership to support overall concessions performance including staffing plans inventory and service execution
  • Assist in maintaining high standards for food quality cleanliness safety and presentation
  • Help identify operational gaps and implement solutions to improve efficiency and consistency
  • Assist in recruiting onboarding and training concessions staff and supervisors
  • Provide day-to-day coaching and feedback to part-time and full-time team members
  • Support the development of strong frontline leadership within the concessions operation
  • Gain experience in key business functions including labor management cost control and revenue optimization
  • Assist in tracking performance and identifying opportunities for growth and improvement
  • Support implementation of promotions menu updates and operational initiatives

Job Criteria

Experience

Mid Level (3-7 years)


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