Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,485.30 - $72,141.55
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible spending account
Job Description
Encore is a leading global provider of event technology services, specializing in audio visual solutions for hotels, convention centers, and various venue environments. The company is renowned for its commitment to delivering high-quality services and fostering strong relationships with clients and venue partners worldwide. Encore's extensive portfolio and expertise allow it to be a trusted partner in creating seamless and memorable event experiences through cutting-edge technology and expert support.
The role of Director, Event Technology (SNE) at Encore is pivotal in driving the operational success and financial performance of assigned locations, with venue revenues ranging between $450,000 and $900,000. Reporting to senior leadership such as the Area Director, Venues or Regional Vice President, the Director oversees a small team and is responsible for setting strategic direction, managing financial goals, and ensuring that service delivery meets Encore's world-class standards.
This position demands a talented individual who excels in leadership, financial management, technical expertise, and client relations. The Director will cultivate and maintain key relationships with venue personnel and clients, acting as a critical point of contact and escalation for service quality and operational issues. Proactive collaboration with venue sales leadership ensures Encore leverages all resources for renewing and growing business. The Director's responsibilities extend into orchestrating daily operations, including scheduling, equipment setup, and quality control, ensuring every event is executed flawlessly.
Financial stewardship is a core part of the role, requiring the Director to manage expenses such as labor and equipment sub-rentals carefully while maximizing revenue generation. This includes preparing and reviewing forecast and performance reports, managing profit and loss statements, and ensuring timely billing and collections. They actively contribute to business review presentations alongside regional management to align on progress and opportunities.
Operationally, the Director ensures all equipment and services comply with brand standards and client expectations, exercising technical skills for troubleshooting equipment and software issues efficiently. They may act as the sole onsite technician when necessary, underscoring the need for deep technical acumen. The role also includes embracing Encore's core competencies such as delivering world-class service, driving results, seeing the big picture with financial acumen, valuing people through effective team management, and adhering to ethical standards.
Sales management is another vital element, with the Director creating strategies to optimize revenue through upselling and cross-selling, presenting compelling proposals, and supporting customer events via site visits and planning meetings. Maintaining accurate client data within the customer relationship management (CRM) system ensures operational smoothness and customer satisfaction.
The role prioritizes customer service excellence by fostering positive interactions with clients and staff and monitoring the event execution to exceed expectations. The Director also champions people development, promoting accountability, continuous improvement, and ensuring proper training aligned with company standards and diversity, equity, and inclusion initiatives.
Physically, the role requires the ability to perform various activities such as sitting, standing, walking, stooping, and lifting weights up to occasionally over 100 pounds, often in hotel and convention center environments that may vary from quiet to noisy. Flexibility in work hours, including evenings, weekends, holidays, and on-call status, is necessary.
The position offers a salary range of $55,485.30 to $72,141.55, with final compensation influenced by experience, skills, location, and potential for incentives. Encore is dedicated to creating an inclusive culture that celebrates diversity and offers extensive benefit options, reflecting its commitment to employee well-being and professional growth.
The role of Director, Event Technology (SNE) at Encore is pivotal in driving the operational success and financial performance of assigned locations, with venue revenues ranging between $450,000 and $900,000. Reporting to senior leadership such as the Area Director, Venues or Regional Vice President, the Director oversees a small team and is responsible for setting strategic direction, managing financial goals, and ensuring that service delivery meets Encore's world-class standards.
This position demands a talented individual who excels in leadership, financial management, technical expertise, and client relations. The Director will cultivate and maintain key relationships with venue personnel and clients, acting as a critical point of contact and escalation for service quality and operational issues. Proactive collaboration with venue sales leadership ensures Encore leverages all resources for renewing and growing business. The Director's responsibilities extend into orchestrating daily operations, including scheduling, equipment setup, and quality control, ensuring every event is executed flawlessly.
Financial stewardship is a core part of the role, requiring the Director to manage expenses such as labor and equipment sub-rentals carefully while maximizing revenue generation. This includes preparing and reviewing forecast and performance reports, managing profit and loss statements, and ensuring timely billing and collections. They actively contribute to business review presentations alongside regional management to align on progress and opportunities.
Operationally, the Director ensures all equipment and services comply with brand standards and client expectations, exercising technical skills for troubleshooting equipment and software issues efficiently. They may act as the sole onsite technician when necessary, underscoring the need for deep technical acumen. The role also includes embracing Encore's core competencies such as delivering world-class service, driving results, seeing the big picture with financial acumen, valuing people through effective team management, and adhering to ethical standards.
Sales management is another vital element, with the Director creating strategies to optimize revenue through upselling and cross-selling, presenting compelling proposals, and supporting customer events via site visits and planning meetings. Maintaining accurate client data within the customer relationship management (CRM) system ensures operational smoothness and customer satisfaction.
The role prioritizes customer service excellence by fostering positive interactions with clients and staff and monitoring the event execution to exceed expectations. The Director also champions people development, promoting accountability, continuous improvement, and ensuring proper training aligned with company standards and diversity, equity, and inclusion initiatives.
Physically, the role requires the ability to perform various activities such as sitting, standing, walking, stooping, and lifting weights up to occasionally over 100 pounds, often in hotel and convention center environments that may vary from quiet to noisy. Flexibility in work hours, including evenings, weekends, holidays, and on-call status, is necessary.
The position offers a salary range of $55,485.30 to $72,141.55, with final compensation influenced by experience, skills, location, and potential for incentives. Encore is dedicated to creating an inclusive culture that celebrates diversity and offers extensive benefit options, reflecting its commitment to employee well-being and professional growth.
Job Requirements
- Bachelor’s degree preferred or equivalent experience
- Three or more years of audio visual experience
- One or more years of supervisory experience
- Two or more years of customer service or hospitality experience preferred
- Sales experience is a plus
- Working knowledge of audio visual equipment in a live show environment
- Must be able to successfully complete Level 3 Skills training
- Proficiency with computer hardware
- Proficiency with computer software and programs including Microsoft Office
- Effective leadership abilities and customer satisfaction focus
- Valid driver’s license required for team members who may operate company vehicles
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- Three or more years of audio visual experience
- One or more years of supervisory experience
- Two or more years of customer service or hospitality experience preferred
- Sales experience a plus
- Working knowledge of audio visual equipment in live show environments
- Ability to complete Level 3 Skills training
- Proficiency with computer hardware and software including Microsoft Office
- Effective leadership and customer satisfaction focus
- Valid driver’s license required for operating company vehicles
Job Duties
- Develop and maintain strong relationships with clients at all levels and provide outstanding customer service
- Service events and act as a point of escalation when needed
- Identify key issues and decision makers for contract renewal and leverage internal resources
- Consult with Venue Sales Leadership on sales strategies
- Participate in business review presentations
- Manage an efficient and profitable operation focusing on revenue maximization and cost control
- Achieve financial goals by managing labor, equipment sub-rentals and costs
- Utilize operational and financial reports and complete reports accurately
- Coordinate invoicing and ensure timely payment processing
- Perform and direct daily floor operations including scheduling and equipment setup
- Ensure equipment and services meet client and brand standards
- Anticipate and address equipment challenges
- Use inventory control procedures to maintain proper inventory levels
- Share labor and equipment efficiently within the local market
- Attend operational venue meetings
- Troubleshoot equipment and software issues with technical expertise
- Utilize company computer systems effectively
- Act as solo on-site technician when necessary
- Create strategies to maximize event revenue including upsell and cross-sell
- Prepare and deliver compelling client presentations
- Prepare and present timely quotes and proposals
- Attend site visits and planning meetings to support events
- Collaborate with vendors and company departments to capture events
- Understand event cost structure for profitability
- Maintain accurate customer information in CRM
- Stay updated on new products and technologies
- Deliver world-class service and exceed customer expectations
- Oversee event execution personnel
- Manage performance and development of team
- Train employees on standards and systems
- Promote diversity, equity and inclusion initiatives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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