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Director, Event Technology (SNE) - Intercontinental San Antonio Riverwalk
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.82 - $27.07
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
bonus potential
Job Description
Encore is a leading global technology services company specializing in event solutions for the meetings, conferences, and entertainment industries. With a strong presence in the hotel and convention center markets, Encore is committed to delivering world-class audio visual and event technology support to clients across diverse venues. The company emphasizes a culture of high performance, accountability, and continuous improvement while fostering collaborative environments that prioritize learning and quality. Encore's dedication to inclusivity and a welcoming workplace culture sets it apart as an employer that values the unique strengths and differences of every individual.
The Director, Event Technology (D... Show More
The Director, Event Technology (D... Show More
Job Requirements
- Bachelor’s degree preferred or equivalent experience
- three plus years of audio visual experience
- one plus years of supervisory experience
- two plus years of customer service or hospitality experience preferred
- sales experience is a plus
- working knowledge of audio visual equipment in a live show environment
- must be able to successfully complete Level 3 Skills training
- proficiency with the use of computer hardware
- proficiency with computer software and programs including the Internet and Microsoft Office
- effective leadership abilities and customer satisfaction focus
- a valid driver’s license is required for team members who may operate company vehicles
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- three plus years of audio visual experience
- one plus years of supervisory experience
- two plus years of customer service or hospitality experience preferred
- sales experience is a plus
- working knowledge of audio visual equipment in live show environments
- ability to complete Level 3 Skills training
- proficiency with computer hardware
- proficiency with computer software including Internet and Microsoft Office
- effective leadership abilities
- strong customer satisfaction focus
- valid driver’s license for company vehicle operation
Job Duties
- Develop and maintain strong relationships with clients at all organizational levels
- service events and act as a point of escalation when needed
- identify key issues and decision makers influencing contract renewal
- consult with Venue Sales Leadership on sales strategies
- participate in business review presentations
- manage efficient and profitable operations focusing on revenue maximization and cost control
- achieve financial goals by managing labor, equipment sub-rentals, and other costs
- utilize operational and financial reports accurately and timely
- coordinate invoicing activities and ensure billing approval
- complete sales forecasts and participate in business reviews
- manage location profit and loss and develop action plans
- confirm timely payments from venue partners
- perform and direct daily floor operations including scheduling, equipment setup, operation, and strikes
- ensure timely delivery and quality of equipment and services
- anticipate equipment challenges professionally
- maintain proper inventory levels and safety
- share labor and equipment efficiently across the local market
- attend operational venue meetings
- troubleshoot and resolve equipment and software issues
- utilize company computer systems effectively
- act as solo on-site technician if necessary
- create strategies to maximize event revenue including upsell and cross-sell
- prepare and deliver compelling presentations and proposals
- attend site visits and planning meetings
- collaborate with vendors and company departments
- understand event cost structures and apply profitability guidelines
- maintain accurate customer information in CRM
- stay informed on new products and technologies
- present performance and forecasting reports to senior management
- deliver world-class customer service
- oversee personnel for event execution
- exceed internal and external customer expectations
- engage with guests onsite for setup accuracy
- monitor small venues and customer needs
- ensure professional image and adherence to standards
- promote a culture of high performance and continuous improvement
- embrace company core values
- manage staff performance and development
- handle human resources functions including selection and learning
- provide coaching and training on standards and systems
- recommend training opportunities
- implement diversity, equity, and inclusion initiatives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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