Director, Event Technology (SNE) - Hilton Motif Seattle

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $59,737.60 - $73,174.40

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

bonus incentives

Job Description

Encore is a global leader in event technology services, specializing in delivering sophisticated audio-visual and event technology solutions primarily within the hotel and convention center venues. The company focuses on providing top-tier services that elevate client experiences through innovative technology and expert support. With a commitment to inclusivity, belonging, and continuous improvement, Encore cultivates a professional environment dedicated to quality, accountability, and service excellence. The organization supports its team members with competitive compensation, comprehensive benefits, and opportunities for professional development across multiple locations.

The Director, Event Technology (SNE) is a pivotal leadership role tasked with managing the full... Show More

Job Requirements

Bachelor's degree preferred or equivalent experience
3+ years of audio visual experience
1+ years of supervisory experience
2+ years of customer service or hospitality experience preferred
Sales experience is a plus
Working knowledge of audio visual equipment in live show environment
Must successfully complete Level 3 Skills training
Proficiency with computer hardware
Proficiency with computer software including Internet and Microsoft Office
Effective leadership abilities
Customer satisfaction focus
Valid driver's license for team members operating company vehicles

Job Qualifications

Bachelor's degree preferred or equivalent experience
Over 3 years of audio visual experience
Minimum 1 year of supervisory experience
At least 2 years customer service or hospitality experience preferred
Sales experience is a plus
Working knowledge of audio visual equipment in live show environment
Completion of Level 3 Skills training required
Proficiency with computer hardware and software including Microsoft Office and internet
Strong leadership abilities and customer satisfaction focus
Valid driver's license required for vehicle operation

Job Duties

Develop and maintain strong client relationships while focusing on customer retention
Service events and act as point of escalation as needed
Identify key contract renewal issues and collaborate with internal resources for planning
Consult with venue sales leadership on sales strategies
Participate in business review presentations
Manage efficient and profitable operation focusing on revenue maximization and cost control
Achieve financial goals by managing labor, equipment, and other costs
Utilize operational and financial reports accurately
Coordinate invoicing activities ensuring client approval
Complete accurate and timely sales forecasts
Manage location profit and loss and develop growth action plans
Confirm timely payments from venue partners
Direct daily floor operations including scheduling and equipment setups
Ensure timely delivery and quality of equipment and services
Anticipate and address equipment challenges professionally
Maintain inventory control with safety and quality assurance
Share labor and equipment efficiently in local market
Attend operational venue meetings
Apply troubleshooting skills to resolve technical issues
Use company computer systems effectively
Act as solo on-site technician if necessary
Develop strategies to maximize revenue including upsell and cross-sell
Prepare and present proposals and quotes timely
Attend site visits and planning meetings
Collaborate with vendors and departments to secure events
Understand event cost structures for profitability
Maintain accurate customer information in CRM
Stay informed on new products and event technology
Create reports for senior management
Deliver world-class service exceeding customer expectations
Oversee personnel assisting event execution
Meet on-site guests to ensure satisfaction
Monitor small venues and customer needs
Maintain professional image and standards
Promote culture of high performance and continuous improvement
Embrace and foster company core values
Manage team performance and employee concerns
Facilitate team development and adequate staffing
Handle HR activities including selection and training
Provide coaching to develop team skills
Implement diversity, equity, and inclusion initiatives

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: