Director Event Technology SNE - Ala Moana Hotel

Encore is a leading provider of event technology services specializing in high-quality audio-visual solutions for live events, conferences, and meetings. Operating within various venue settings including hotels and convention centers, Encore is recognized for delivering world-class service and fostering strong relationships with clients and venue partners. The company is dedicated to innovation, continuous improvement, and maintaining a collaborative and inclusive working environment that values learning and quality commitment. This thriving organization supports employees with comprehensive benefits and opportunities for personal and professional growth. The Director, Event Technology (SNE) will manage key locations with annual venue revenues between $450,000 and $900,000, guiding fewer than two full-time staff members while reporting to senior regional leadership such as the Area Director or Regional Vice President of Venues.

The Director, Event Technology (DET) will be responsible for driving revenue and profitability goals while ensuring the delivery of exceptional service standards. This leadership role requires a strategic focus on cultivating robust relationships at all levels within client organizations and venue partners to strengthen the business ties and secure contract renewals. The DET will play a crucial role in operational management, financial oversight, and sales strategy within assigned locations. Managing day-to-day venue operations, including equipment setup, event execution, and technical troubleshooting, will be paramount. The DET will also lead in financial performance by monitoring budgets, managing costs including labor and sub-rentals, and leveraging company billing systems to support accurate invoicing and payment processes.

This position demands excellent communication and customer service skills, combined with an in-depth understanding of audio-visual technology and live event logistics. The DET will act as an escalation point for event services, collaborate with venue sales leadership on sales strategies, and participate in business reviews and forecasting to support company financial goals and operational improvements. As a people leader, the DET will foster a culture of accountability, continuous improvement, and development by coaching team members, managing performance, and ensuring adherence to corporate standards for quality and safety.

Working environments include hotel and convention center settings with varying conditions from moderate noise to exposure to outdoor elements. Flexibility in work hours is required including evenings, weekends, holidays, and on-call availability. Physical aspects of the role include standing, walking, lifting, carrying, and working with equipment at various heights. The DET must uphold professional appearance standards and safety protocols as defined by the company and venues.

Overall, this position offers a challenging and rewarding opportunity for an experienced event technology professional who can lead operational excellence, financial success, and superior customer experiences in fast-paced, dynamic venues. Salary pay ranges from $45,955.52 to $66,635.50 and may include additional compensation such as overtime, bonuses, or incentives based on qualifications and location. Encore emphasizes a welcoming culture with a commitment to diversity, equity, and inclusion, supporting every team member’s unique strengths and career growth.