Director, Event Technology (OEM) - Inn at Penn, Philadelphia

Encore is a leading company specializing in event technology and audio-visual solutions, providing world-class services to a wide range of venues including hotels, convention centers, and other event spaces. They focus on delivering high-quality equipment, seamless operations, and exceptional customer service to ensure every event is a success. Encore is known for its commitment to innovation, customer satisfaction, and fostering a collaborative work environment where employees are encouraged to develop their skills and grow professionally. This role, Director, Event Technology (OEM), is a key leadership position within Encore, responsible for managing the financial and operational success of assigned locations while maintaining excellent relationships with venue partners.

The Director, Event Technology (OEM) is entrusted with achieving the revenue and profitability goals of one or more locations, managing venue revenue between $450,000 and $900,000. Reporting to senior regional leadership, this role manages a small team of less than two full-time employees, emphasizing high performance, accountability, and continuous improvement. The Director acts as a vital connection point between the company and venue partners, ensuring that services exceed expectations and strengthen business relationships. This role involves overseeing daily operations such as scheduling, equipment setup, and troubleshooting; financial management including budgeting, cost control, and billing; and sales strategies to maximize revenue opportunities. Additionally, the Director champions workforce development by coaching team members, promoting diversity, equity, and inclusion initiatives, and driving a culture focused on quality and collaboration.

With a focus on delivering world-class service, the Director leads the team in providing outstanding customer experiences by addressing client needs, resolving issues onsite, and maintaining a professional environment that aligns with the company’s standards. Strategic sales management is key, with responsibilities including creating upsell and cross-sell opportunities, preparing quotes and proposals, and participating in business review presentations. The role demands strong technical knowledge of audio-visual equipment and software, with the ability to troubleshoot effectively and act as a solo technician if necessary.

The work environment is dynamic and varied, often involving work inside hotels or convention centers with exposure to different conditions including noise and outdoor elements. Physical demands include standing, walking, lifting, and operating high-end technical equipment. The Director maintains an appearance consistent with company and venue standards and is occasionally required to work irregular hours including evenings, weekends, and holidays.

The hourly pay range for this position is $22.09 to $29.77, with final compensation based on location, experience, and qualifications. Overtime, bonuses, or incentives may also be available. Encore is committed to offering competitive benefits and fostering an inclusive and welcoming workplace culture where every employee’s unique strengths are valued. This role is ideal for candidates with a blend of leadership experience, technical expertise, customer service orientation, and strategic business acumen.