You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Director Event Technology I - Hilton Miami Airport, Miami FL
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $47,632.00 - $61,922.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Encore is a leading global event technology company specializing in providing high-quality audio visual and event services primarily for hotels, convention centers, and other large venues. Known for its commitment to delivering world-class service, Encore supports a diverse array of customer events ranging from conferences and corporate meetings to large-scale entertainment productions. With a strong focus on customer satisfaction and innovation, Encore has established itself as a trusted partner in the events industry, offering tailored solutions that meet the evolving needs of its clients. The company culture emphasizes collaboration, high performance, accountability, continuous improvement, and a commitment to diversity, equity,... Show More
Job Requirements
- Bachelor’s degree preferred or equivalent experience
- Minimum 3 years of audio visual experience
- At least 1 year of supervisory experience
- Preferred 2 or more years of customer service or hospitality experience
- Sales experience is a plus
- Working knowledge of audio visual equipment in a live show environment
- Must be able to successfully complete Level 3 Skills training
- Proficiency with the use of computer hardware
- Proficiency with computer software and programs including Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus
- Valid driver’s license for those operating company vehicles
Job Qualifications
- Bachelor’s degree preferred or equivalent experience
- Minimum 3 years of audio visual experience
- At least 1 year of supervisory experience
- Preferred 2 or more years of customer service or hospitality experience
- Sales experience advantageous
- Working knowledge of audio visual equipment in live show environments
- Must be able to complete Level 3 Skills training
- Proficiency with computer hardware
- Proficiency with software including Internet and Microsoft Office
- Strong leadership and customer satisfaction focus
- Valid driver’s license if operating company vehicles
Job Duties
- Develop and maintain strong client relationships and provide outstanding customer service
- Service events and act as point of escalation when needed
- Identify key contract renewal issues and leverage resources to support contract renewals
- Consult with venue sales leadership on sales strategies
- Participate in business review presentations
- Manage daily floor operations including scheduling and equipment setup
- Ensure timely delivery and functionality of equipment according to brand standards
- Anticipate equipment challenges and adapt swiftly
- Maintain inventory control and safety standards
- Share labor and equipment efficiently within the local market
- Attend operational meetings with venue staff
- Troubleshoot and resolve equipment and software issues professionally
- Utilize company computer systems effectively
- Act as solo on-site technician if necessary
- Develop revenue maximizing strategies including upsell and cross-sell
- Prepare and present quotes, proposals, and presentations to clients
- Attend site visits and planning meetings to support event experience
- Collaborate with vendors and internal departments to capture events
- Understand and incorporate event cost structures into proposals
- Maintain accurate customer information in CRM
- Stay informed on new products, services, and technologies
- Provide reports to senior management on performance and forecasting
- Cultivate and maintain relationships with venue personnel and Encore teams
- Oversee personnel assisting with event execution
- Ensure customer needs and expectations are exceeded
- Monitor venues and check in on customers
- Promote a professional team image consistent with company and venue standards
- Manage team performance and staffing
- Address employee concerns and provide coaching
- Facilitate team development and learning opportunities
- Manage human resources activities including selection and performance management
- Ensure compliance with diversity, equity, and inclusion initiatives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: