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Director Event Services

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $54,700.00 - $96,500.00
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Work Schedule

Standard Hours
Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid vacation
401k plan

Job Description

Legends Global is the premier partner to the world's greatest live events, venues, and brands, delivering a fully integrated solution of premium services that keeps partners front and center through a white-label approach. This esteemed company manages a vast network of 450 venues worldwide, hosting an impressive 20,000 events annually and entertaining 165 million guests each year. Legends Global's operations are powered by deep expertise and exceptional execution across a broad spectrum of services including feasibility and consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking for world-class live events and venues. The organization's culture embodies... Show More

Job Requirements

  • Bachelor's degree or equivalent
  • eight to ten years experience in event operations
  • five years supervisory experience
  • ability to work irregular hours including nights, weekends, and holidays
  • capability to stand and walk for extended periods
  • ability to work in loud environments and varying weather
  • able to lift up to 30 pounds
  • strong leadership and communication skills
  • knowledge of emergency management
  • experience with budget and contract management
  • ability to use technology and business software
  • understanding of safety and security principles

Job Qualifications

  • Bachelor's degree in Business, Sports/Event Management, Hospitality, Public Safety, or related field, or equivalent education and experience
  • eight to ten years of experience in public assembly facility, arena, stadium, or large event operations with five years in supervisory or management roles
  • experience leading guest services, security, and parking for large-scale events
  • track record in budget preparation, management, and reconciliation
  • experience designing and delivering training programs on guest experience, safety, and crowd management
  • familiarity or willingness to learn emergency management systems ICS and NIMS
  • experience working with public safety agencies and contract security partners preferred
  • professional certifications related to venue management, security, or safety preferred but not required
  • strong leadership skills
  • knowledge of operational procedures and event services
  • skills in budget, contract negotiation, business law, labor relations, and staff supervision
  • understanding of crowd management, security, and risk mitigation principles
  • emergency planning and response skills
  • ability to use security and event technology systems
  • proficiency in Microsoft Office and business systems
  • effective communication skills
  • ability to work under pressure and meet deadlines
  • ability to build effective working relationships
  • adaptability to changing situations

Job Duties

  • Lead the Event Services Department including Guest Services, Event Security, 24-Hour Security, and Parking
  • build strong partnerships with internal departments, promoters, tenants, and public safety agencies
  • oversee planning and execution of event services ensuring tailored staffing and service levels
  • prepare, manage, and reconcile the Event Services operating budget
  • serve as the Event Services Manager on Duty for assigned events
  • monitor guest feedback and incident trends to drive continuous improvement
  • develop and implement emergency operations plans and departmental policies
  • coach and develop managers and staff to foster an inclusive, high-performing culture
  • manage vendor agreements related to event services
  • represent Event Services at industry conferences and trainings
  • work extended and irregular hours including nights, weekends, and holidays as needed

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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