Director Event Services

Legends Global is the premier partner to the world's greatest live events, venues, and brands, delivering a fully integrated solution of premium services that keeps partners front and center through a white-label approach. This esteemed company manages a vast network of 450 venues worldwide, hosting an impressive 20,000 events annually and entertaining 165 million guests each year. Legends Global's operations are powered by deep expertise and exceptional execution across a broad spectrum of services including feasibility and consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking for world-class live events and venues. The organization's culture embodies respect, ambitious thinking, collaboration, and bold action. With a firm commitment to building an inclusive workplace, Legends Global encourages team members to be authentic, make impactful contributions, and grow their careers in a collaborative and dynamic environment. The company's philosophy is founded on the belief that winning is an everyday occurrence achieved through unified teamwork.

The role of Director of Event Services at Legends Global, reporting to the Assistant General Manager, is a pivotal leadership position responsible for overseeing all personnel, subcontractors, and daily operations crucial to the success of events and the safety and security of Desert Diamond Arena. This role encompasses comprehensive management of front-of-house operations during events which includes Guest Experience, Parking, Event Security, Police, and Medical services, alongside the venue's 24-hour Security functions. The Director leads the Event Services Department which includes Guest Services, Security, 24-Hour Security, and Parking divisions. Leadership responsibilities also extend to direct supervision of the Guest Services Manager, Security Manager, and Parking Manager. The position demands strong collaboration with multiple internal departments, promoters, tenants, tour security and production managers, and external community and city stakeholders to ensure alignment on event requirements, public safety priorities, and guest experience standards.

Key responsibilities of this role include planning and executing event services tailored to each event's unique profile and contractual obligations, managing and reconciling the Event Services operating budget with fiscal discipline, and serving as the Event Services Manager on Duty during assigned events to ensure safety, guest experience, and building protection. The Director is expected to continuously monitor guest feedback and incident reports to foster ongoing improvements in service delivery and operational efficiency. They must also identify performance gaps and drive solutions including enhanced technology or targeted training that promotes guest service, conflict resolution, ADA awareness, and safety competencies.

Moreover, the Director develops and implements emergency operation plans, incident response protocols, and departmental policies to ensure comprehensive preparedness and response. This role significantly contributes to fostering a high-performing, inclusive culture by coaching managers and supporting both full-time and part-time staff in aligning with Legends values and service standards. Vendor relations including security, guest services, and parking contracts fall under the Director’s purview, ensuring smooth day-to-day contract management. Additionally, the Director represents Event Services and Desert Diamond Arena at industry forums to integrate new trends and best practices into operational strategies.

This role requires extended and irregular work hours including nights, weekends, and holidays, reflecting the demands of live events and venue operations. The Director of Event Services is instrumental in maintaining a safe, efficient, and guest-focused environment, contributing significantly to the exceptional reputation and operational excellence Legends Global delivers across its global venue network.