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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $104,000.00 - $138,000.00
Work Schedule
Standard Hours
Benefits
401(k) Plan
stock purchase plan
Employee Discounts
Commuter Benefits
employee assistance plan
Childcare discounts
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Life insurance
Disability insurance
accident insurance
Paid parental leave
educational assistance
Job Description
The Westin Seattle is a distinguished hotel located in the heart of Seattle, Washington. As part of Marriott International, a leading global hospitality company, The Westin Seattle offers guests a premium experience characterized by comfort, wellness, and exceptional service. The property is renowned for its commitment to well-being and its mission to be the preeminent wellness brand in hospitality, which it achieves by fostering an environment that empowers both guests and associates to maintain and enhance their well-being. The hotel features a wide range of amenities and services tailored to meet the needs of business travelers, tourists, and event attendees,... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in event management, food and beverage, sales and marketing, or related professional area
- Or 2-year degree in hotel and restaurant management, hospitality, business administration, or related major
- 2 years experience in event management, food and beverage, sales and marketing, or related professional area
- Ability to manage event planning operations and staff
- Strong leadership and interpersonal skills
- Excellent organizational and multitasking abilities
- Capability to review and analyze budgets and forecasting
- Excellent communication skills
- Ability to troubleshoot event challenges
- Knowledge of customer service practices
- Familiarity with safety and emergency procedures
- Willingness to lead and mentor a team
- Commitment to guest satisfaction and employee well-being
Job Qualifications
- High school diploma or GED with 4 years experience in event management, food and beverage, sales and marketing, or related professional area
- Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in the event management, food and beverage, sales and marketing, or related professional area
- Proven leadership skills in managing teams
- Strong customer service and communication skills
- Ability to manage complex events and multiple priorities
- Experience in budgeting and revenue maximization
- Knowledge of safety and emergency procedures
- Skilled in building vendor and client relationships
- Proficient in planning and executing events
- Understanding of sales and marketing strategies
Job Duties
- Assigns all events turned over to Event Planning team
- Oversees for turned opportunities’ function space and group room blocks
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
- Leads execution of activities to support the Event Management strategy
- Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts
- Leads discussions to review event complexity and proactively avoid service challenges and failures
- Ensures the property is apprised of all groups that will impact property operations
- Manages customer budgets to maximize revenue and meet customer needs
- Maintains inventories to maximize customer satisfaction and revenue opportunities
- Works with highly complex or high profile groups when financial impact will be significant
- Leads the catering menu development process
- Champions all standards, policies and procedures for the Event Planning team
- Leads Event Management meetings
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
- Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
- Interacts with guests to obtain feedback on product quality and service levels
- Responds to and handles guest problems and complaints
- Strives to improve service performance
- Empowers employees to provide excellent customer service
- Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property
- Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions
- Establishes customer service guidelines so employees understand expectations and parameters
- Ensures employees receive on-going training to understand guest expectations
- Observes service behaviors of employees and provides feedback to individuals and or managers
- Reviews staffing levels to ensure that guest service and planning needs are met
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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