Director, Event Operations

Emerald is a dynamic and innovative company specializing in producing events that foster connections, deliver engaging content, and drive commerce. With over 140 annual events, Emerald is recognized for its expertise in seamlessly integrating both in-person and digital platforms to create compelling and interactive experiences that meet the needs of a diverse clientele. Emerald's teams operate year-round with dedication and agility, ensuring that every product and event they produce meets the highest standards of quality and effectiveness. The company’s commitment to excellence is reflected in its collaborative work environment and its emphasis on continual innovation, making it a leader in the event and content production industry. For more information about Emerald and its offerings, you can visit their website at www.emeraldx.com.

The position of Director, Event Operations at Emerald is a senior role designed for a highly motivated and organized leader who thrives in a fast-paced, collaborative environment. This role requires strategic foresight and tactical expertise in managing event operations from planning through execution. The Event Operations Director will oversee and develop comprehensive operational plans to ensure that all events not only meet expectations but exceed them in terms of efficiency, cost-effectiveness, and customer satisfaction. This position holds full responsibility for directing project teams that include internal cross-functional teams and external partners, as well as managing Event Operations Managers and Coordinators assigned to various shows. The successful candidate will be responsible for developing event budgets, negotiating contracts, planning logistics, and fostering initiatives to improve the overall exhibitor and attendee experience.

This role demands an individual who embodies Emerald’s core values of agility, excellence, and commitment. The Director will be tasked with creating RFPs, overseeing vendor contract management, and developing event floor plans that maximize revenue while optimizing customer experience. Key responsibilities also include leading show design concepts, managing sponsorships and food and beverage operations within events, and driving implementation of company policies and procedures. The position requires up to 50 percent travel to various event locations to conduct site inspections and ensure seamless event execution.

Compensation for this full-time position ranges from $95,000 to $110,000, reflecting the candidate's experience and qualifications. Emerald offers a competitive benefits package, including unlimited vacation for exempt employees, flexible working locations, 401(k) with company match, and comprehensive medical, dental, and vision coverage with supportive provisions such as transgender services and fertility benefits. Additional benefits include parental and caregiver leave, dependent care, commuter benefits, flexible spending accounts (FSA), professional development opportunities, and mental wellness resources. Emerald is committed to fostering a diverse and inclusive workplace, emphasizing transferable skills and structured, fair hiring practices. This role presents an opportunity to join a forward-thinking and supportive team dedicated to producing industry-leading events that drive meaningful engagement and results.