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Director, Delivery Operations Solutions

Job Overview

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Compensation

Salary
Range $150,000.00 - $216,666.66
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Parental leave
wellness programs
Career Development

Job Description

Sanofi is a global biopharmaceutical company driven by research and development, powered by artificial intelligence, and committed to improving people's health and delivering sustainable growth. With a keen focus on the immune system and an innovative pipeline, Sanofi invents medicines and vaccines that protect millions worldwide. Located in Morristown, New Jersey, this role belongs to the US Vaccines Strategic Marketing, Commercial Strategy, and Product Operations organization. The US Vaccines group concentrates on customer-centric approaches, aiming to maximize the potential of Sanofi's leading vaccine portfolio as well as its future pipeline. This includes not only offering differentiated, next-generation vaccines but also optimizing the entire operational process for order fulfillment and delivery. This ensures flawless product availability, competitive customer experiences, and outstanding operational excellence throughout the entire delivery ecosystem.

The Director, Delivery Operations Solutions, serves as a pivotal leader responsible for the integration of demand management, order fulfillment, customer delivery solutions, and distribution operations specific to vaccines. This senior position provides end-to-end oversight of vaccine fulfillment readiness, ensuring customer-centric delivery innovations and operational excellence for a portfolio worth billions of dollars. The role acts as a primary liaison across various departments including Sales, Marketing, Commercial Operations, Distribution, VaxServe, Manufacturing, Customer Service, and even external immunization partners. This liaison function guarantees seamless coordination from demand planning all the way to vaccine delivery to the end customer. This position is critical in driving innovation in delivery operations, ensuring business continuity, and fostering partnerships that enhance inventory management and customer experience. Joining this team offers a chance to contribute to protecting half a billion lives annually through advanced science, mRNA technologies, and AI-driven innovations. The candidate will immerse themselves in a forward-focused environment that is continually shaping the future of immunization and preventive healthcare on a global scale.

Job Requirements

  • BS/BA or advanced degree
  • 10+ years of experience in operations, supply chain, logistics, demand planning, business or commercial operations
  • Proven ability to lead complex cross-functional initiatives
  • Strong analytical and project management skills
  • Experience with order fulfillment, product allocation, inventory management and distribution processes
  • Working knowledge of EDI
  • SAP proficiency
  • Advanced Microsoft Office skills including Excel and PowerPoint
  • Experience working with distributors, third-party logistics providers and customer delivery solutions

Job Qualifications

  • Bachelor's degree or higher
  • 10+ years of progressively responsible experience in operations, supply chain, logistics, demand planning, business operations, or commercial operations
  • Demonstrated experience leading complex cross-functional initiatives
  • Strong analytical and project management skills
  • Experience with order fulfillment, product allocation, inventory management, and distribution processes
  • Working knowledge of electronic data interchange (EDI)
  • SAP proficiency
  • Advanced proficiency in Microsoft Office, including Excel and PowerPoint
  • Experience working with distributors, third-party logistics providers, and customer delivery solutions
  • Preferred: Bachelor's degree in supply chain management, logistics, operations management, business, engineering or related field
  • Experience in vaccines, pharmaceuticals, biologics, healthcare or related industries
  • Experience working directly with health systems, GPOs, distributors, and integrated delivery networks
  • Experience implementing customer supply chain integrations and digital operational solutions
  • Experience managing large-scale operational transformations and continuous improvement initiatives
  • Strategic planning and execution
  • Advanced project and program management skills
  • Strong business and financial acumen
  • Data analytics and operational performance management
  • Exceptional leadership, communication, and influencing skills
  • Ability to lead through ambiguity and organizational complexity
  • Strong relationship management and partnership development skills
  • Demonstrated success leading highly cross-functional teams
  • Customer-focused mindset with passion for operational excellence

Job Duties

  • Lead Sanofi operations activities to create partnerships with targeted organizations to create or enhance inventory management solutions
  • Lead operations team planning, preparation, and implementation to align with commercial operations objectives including pre-respiratory season planning, testing, and order optimization
  • Partner with immunization partners and customers to identify, design, and implement unique vaccine operations processes that build differentiated value offerings
  • Coordinate customer delivery projects including inventory management, returns processing, and supply chain management tool integration
  • Coordinate operations activities across distribution partners ensuring excellent service experiences encompassing delivery forecasts, customer needs, and resource utilization
  • Implement key aspects of the business operations plan including ordering process, customer/product allocations, and shipping processes across Sanofi and VaxServe
  • Conduct market research to identify short and long-term opportunities that create competitive advantages
  • Lead the development and implementation of order fulfillment solutions that deliver measurable brand differentiation
  • Serve as a key information resource for all Sanofi functional areas regarding order fulfillment
  • Champion cross-functional communication to discuss market trends, process acceptance, and perception of order fulfillment process and tools
  • Identify key performance and demand metrics and maintain delivery scorecard that ensures operational efficiencies
  • Act as liaison to VaxServe and distribution teams
  • Act as liaison to sales teams to drive organizational awareness of operations activities and increase confidence in Sanofi capabilities

Job Criteria

Experience

No experience required


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