Director Customers

Bimbo Bakeries USA is a prominent leader in the baking industry, known for producing and distributing some of the most beloved bread, bakery, and snack brands in the United States. With brands like Arnold, Brownberry, Oroweat bread, Thomas' English muffins and bagels, along with Sara Lee, Entenmann’s, and Marinela cakes and donuts, Bimbo Bakeries USA has established itself as the largest baking company in the world. The company employs over 20,000 associates across various bakeries, sales centers, offices, and sales routes, all working tirelessly to ensure consumers have access to the freshest, highest-quality products at every meal. At Bimbo Bakeries USA, there is a strong commitment to providing a safe and inclusive work environment that values diversity, encourages employee development, and allows associates to be their authentic selves. The company offers competitive pay, comprehensive benefits, and fosters a culture where every employee is part of a larger family committed to excellence and growth.

The role of Director of Customers – South Central is a vital leadership position within Bimbo Bakeries USA, acting as the General Manager for the South Central geography. This position carries full end-to-end ownership of business performance across a complex, matrixed organization. The Director is responsible for strategy development, commercial execution, financial outcomes, and customer relationship management within the South Central Business Unit. Serving as the single point of contact and resident expert, this role manages the total branded commercial bakery business while also driving growth and execution in in-store bakery, Barcel, private label, and new growth customer segments. This leader must operate with an owner’s mindset—leading without limits or relying solely on formal reporting lines—while driving clarity, accountability, and flawless execution at both the customer and store levels.

Performance in this role is measured by business results, team capability, and the satisfaction of customers. The Director also champions the elevation of customer management partnerships and processes, shifting relationships from transactional to strategic over time. Collaboration is essential in this role, as the Director works across departments such as Sales, Category Management, Finance, Operations, Revenue Growth Management, Supply Chain, Shopper Marketing, and Brand Marketing to achieve sustainable, profitable growth and gain market share. With a leadership style that emphasizes matrix leadership, accountability, and operational excellence, this role requires strong business acumen, advanced analytical capabilities, and effective communication skills.

This leadership opportunity offers a competitive salary range from $149,900 to $205,700, along with annual bonus eligibility, a comprehensive benefits package, and participation in a 401k plan with company matching. The position requires significant travel, approximately 40-50%, to oversee and engage effectively with multiple customer locations. Successful candidates will demonstrate a strong track record in managing complex customer portfolios, delivering results, and leading high-performing teams in challenging environments. Bimbo Bakeries USA is an equal opportunity employer committed to diversity and inclusion, and it offers reasonable accommodations for employees with disabilities.