Director, Conferences Operations (Process Improvement and Engagement)

Gartner, Inc. is a leading global research and advisory company that empowers enterprise leaders to make informed decisions and drive business success with cutting-edge technology insights and expert analysis. Established in 1979, Gartner has expanded its reach to over 20,000 associates worldwide, serving more than 13,000 client enterprises across approximately 90 countries and territories. With its commitment to intellectual curiosity, impact-driven work, and high-performance standards, Gartner supports leaders who are shaping the future of business and technology on a global scale. Gartner is recognized for its diversity and inclusion efforts, investing in leadership and fostering an environment where talented professionals can thrive, grow, and innovate. The company offers a dynamic hybrid work environment that balances virtual flexibility with engaging in-person collaboration in vibrant office communities. Gartner is also known as a dominant authority in artificial intelligence (AI), leading organizations through their AI journey by providing unmatched expertise, resources, and technology to drive meaningful impact and business transformation.

The role of Director leading the Process Improvement & Operations and Associate Engagement & Development teams within Conferences Operations is a strategic and influential position designed to shape and enhance the operational excellence of Gartner's conference and events delivery. This leadership role is entrusted with defining the vision, setting goals, and prioritizing initiatives to ensure that conference operations not only meet business objectives but also promote innovation, accountability, and continuous improvement. The Director plays a key role in collaborating with cross-functional stakeholders to integrate new programs and initiatives seamlessly, while also managing large event budgets to guarantee financial stewardship including forecasts, budget writing, and strategic investments. Additionally, the Director oversees the development of programs aimed at boosting associate engagement, professional development, and retention, thereby building motivated, high-performing teams committed to Gartner’s mission. This role demands a seasoned leader with 10-12+ years of experience in event, sponsorship, or conference operations, alongside a proven track record in project management and process improvement. The ideal candidate thrives in a fast-paced environment, demonstrates strong analytical and problem-solving capacities, and excels in communication and stakeholder management. Gartner offers this role within a highly competitive salary range of $107,000 to $161,000 USD, complemented by performance bonuses or uncapped sales incentives, world-class benefits including generous paid time off, 401k matching up to $7,200 annually, and stock purchase opportunities. This position presents a unique opportunity to influence Gartner’s event operations on a global scale, contribute to a culture of excellence and innovation, and advance a meaningful career with a company at the forefront of the AI revolution and global business advisory.