Director, Concessions

Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
Relocation assistance

Job Description

The Fresno Grizzlies are a professional baseball team based in Fresno, California, competing as a Single-A affiliate in the Major League Baseball farm system. Known for their dedication to providing a dynamic and enjoyable fan experience, the organization places a strong emphasis on community engagement, operational excellence, and team spirit. The Fresno Grizzlies operate under the DBH (Delicious Baseball Hospitality) portfolio, which manages multiple sports and entertainment venues. DBH is committed to fostering a collaborative and growth-oriented work environment where professionals can develop their careers within the food and beverage (F&B) sector, especially in high-volume, sports-related hospitality settings. Their comprehensive approach to fan services and concessions aims to deliver not only quality products but memorable experiences during each game and event hosted at their venue.

The Director, Concessions role with the Fresno Grizzlies is an important, hands-on leadership position embedded within the concessions team, specifically responsible for supporting and enhancing all facets of food and beverage operations during games and special events. This position requires an individual who is not only capable of managing the day-to-day logistics of concessions but also focused on building a strong team culture and leadership pipeline. The role offers a significant development opportunity for candidates looking to expand their leadership skills and industry knowledge within a well-regarded multi-unit organization. The ideal candidate will play a key part in execution of operational duties such as staffing, inventory management, and service quality, while also contributing ideas for process improvements and ensuring high standards in guest satisfaction.

Beyond immediate operational responsibilities, this Director position is designed as a stepping stone, providing exposure to critical business functions, including labor cost control, revenue optimization, and promotional implementation, offering a comprehensive learning experience. This growth-oriented role not only seeks to maintain high performance for concessions but also encourages the incumbent to prepare for advanced leadership roles within the broader DBH portfolio. With a focus on teamwork, communication, and adaptability in a fast-paced sports environment, the Director, Concessions will help shape the fan experience through quality food services and supportive staff development. A willingness to relocate to Fresno, CA, is essential for this role, given its embedded nature within the local operation. Candidates should anticipate opportunities for future advancement, including potential relocation within the company's portfolio, aligning with DBH's strategic emphasis on cultivating leadership talent. This robust, engagement-rich position offers a unique window into high-volume sports F&B management and leadership development, ideal for ambitious professionals dedicated to combining operational excellence with excellent customer service.

Job Requirements

  • Willingness to relocate to Fresno CA
  • Minimum 3-6 years of relevant experience in food and beverage hospitality or venue operations
  • Prior experience in a supervisory or management capacity
  • Ability to work in fast-paced high-volume environments preferably in sports entertainment or hospitality sectors
  • Strong focus on execution and guest satisfaction
  • Excellent leadership and communication skills
  • Commitment to personal and professional growth within a multi-unit organizational structure
  • Openness to future relocation for career advancement

Job Qualifications

  • Must be willing to relocate to Fresno CA
  • 3-6+ years of experience in food and beverage hospitality or venue operations
  • Prior supervisory or management experience required
  • Experience in high-volume environments including sports entertainment hospitality or similar preferred
  • Strong attention to detail with a focus on execution and guest experience
  • Excellent communication skills and a hands-on team-first leadership style
  • Desire to grow into a senior leadership role within a multi-unit organization
  • Willingness to relocate in the future for advancement opportunities

Job Duties

  • Support and execute all aspects of concessions operations during games and events including staffing setup service and breakdown
  • Act as a visible hands-on leader during events to ensure smooth efficient operations
  • Troubleshoot operational challenges in real time to maintain service standards and guest satisfaction
  • Partner with club leadership to support overall concessions performance including staffing plans inventory and service execution
  • Assist in maintaining high standards for food quality cleanliness safety and presentation
  • Help identify operational gaps and implement solutions to improve efficiency and consistency
  • Assist in recruiting onboarding and training concessions staff and supervisors
  • Provide day-to-day coaching and feedback to part-time and full-time team members
  • Support the development of strong frontline leadership within the concessions operation
  • Gain experience in key business functions including labor management cost control and revenue optimization
  • Assist in tracking performance and identifying opportunities for growth and improvement
  • Support implementation of promotions menu updates and operational initiatives
  • Develop a comprehensive understanding of concessions operations within a high-volume sports environment
  • Build leadership and management capabilities through hands-on experience
  • Gain exposure to DBH standards and operational expectations
  • Be considered for future Director F&B or equivalent leadership roles within the DBH portfolio as positions become available

Job Criteria

Experience

Mid Level (3-7 years)


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