Dining Supervisor - Hilbert College

Hallmark Management Service is a well-established onsite food service management company renowned for delivering exceptional residential dining service, catering, and retail operations across various locations. Our specialty lies in providing made-from-scratch and made-to-order meals that cater to a wide array of tastes and preferences. We are dedicated to offering fresh, wholesome food options, including an extensive selection of fresh salads and soups, deli sandwiches, hot entrees, delicious sides, inspiring accompaniments, and homemade desserts. Our passion lies not only in the quality of food we serve but also in creating memorable dining experiences for our customers.

At Hallmark Management Service, our core values are honest, hardworking, hospitable, and hungry. These four guiding principles shape the culture of our company and influence every decision we make. We pride ourselves on fostering a work environment where integrity and dedication are paramount, and where every team member is motivated to contribute to the collective success of our organization. We believe that through teamwork grounded in these values, we achieve great things together.

We offer an exceptional employment experience to our team members, emphasizing not only growth and career advancement but also well-being and job satisfaction. Our comprehensive benefits package includes paid time off, paid holidays, annual merit increase opportunities, medical, dental and vision insurance plans, a 401K plan with company match, free meals during shifts, and free nonskid shoes to ensure safety and comfort while working. This supportive environment allows our team to focus on delivering exceptional service while feeling valued and appreciated.

This role offers flexible scheduling, with the position available for both AM and PM supervisory shifts. The PM Supervisor schedule runs Wednesday through Friday from 11 a.m. to 9:30 p.m., and Saturday from 9:30 a.m. to 7:30 p.m. The AM Supervisor schedule runs Sunday from 9:30 a.m. to 7:30 p.m., and Monday through Wednesday from 11 a.m. to 9:30 p.m. These schedules are designed to accommodate a work-life balance for team members looking to thrive in a dynamic food service environment.

The Supervisor position at Hallmark Management Service is pivotal in maintaining the high standards for which we are known. Supervisors are expected to have a comprehensive understanding of all menu items, including allergen and nutritional information, to properly guide and inform customers. They lead by example, consistently embodying company policies related to uniforms, name tags, safety procedures, and proper hygiene practices such as the use of cut gloves.

Supervisors play a key role in team management, holding team members accountable through field coaching during shifts, supporting the team in maintaining clean, organized workspaces, including proper storage, labeling, and rotation of food products to ensure compliance with food safety standards. They ensure that all station-specific standards are met and provide direction to staff to guarantee efficient service during peak times. Communication is critical, and supervisors act as a liaison between frontline employees and management to swiftly resolve service issues and maintain smooth operations. Most importantly, supervisors champion a customer-first attitude, enhancing the overall experience for those we serve. This role demands proactive problem-solving skills, strong leadership, and a commitment to excellence, making it ideal for individuals passionate about food service management and customer satisfaction.