Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Professional Development
Employee wellness programs
Tuition Assistance
Flexible work schedule
Job Description
Michigan State University (MSU) is a globally recognized public research university located in East Lansing, Michigan. It is renowned for its commitment to excellence in education, research, and public service. MSU offers a diverse and inclusive environment, promoting innovation and collaboration among its students, faculty, and staff. The university is dedicated to providing a supportive community where individuals can thrive both personally and professionally. With a strong reputation and extensive resources, MSU continues to be a leading institution in higher education.
Within Michigan State University, the Residential and Hospitality Services (RHS) department oversees operations that enrich the campus living experience, including dining services across multiple venues. The department is committed to upholding high standards in food production, safety, sanitation, and customer service to meet the diverse needs of the university community.
The Dining Services Manager II role at MSU is a full-time position located primarily at the Market in the MSU Union and Nucleus in Holmes Hall. This role is pivotal in maintaining the quality and consistency of meals served, ensuring that all food preparation aligns with established menus, recipes, and university standards. The manager is responsible for overseeing daily food production and presentation, guaranteeing compliance with university, state, and federal safety and sanitation regulations.
Beyond operational management, the Dining Services Manager II will lead staff efforts, including interviewing, recommending employment, scheduling, managing performance, and developing training programs to enhance team capabilities and service delivery. The position requires active collaboration with the designated supervisor to establish goals, prepare budgets, and track expenses monthly or as scheduled.
Additional responsibilities include coordinating menu management and creating new menu items to keep offerings fresh and appealing. The manager will also address customer feedback, resolve complaints, and identify operational needs such as equipment or furnishings to maintain a well-functioning and welcoming service environment. This role also supports food production and coordinates GrubHub order fulfillment, emphasizing adaptability and responsiveness to fluctuating operational demands.
Importantly, this position is classified as critical status, requiring the Dining Services Manager II to report to work even during university closures or emergency conditions like snowstorms, ensuring the continuity of services. Although a remote work agreement may exist, there may be instances requiring on-site presence to support the MSU community effectively.
Overall, this role offers a unique opportunity to be part of an esteemed university’s food service operations, contributing directly to the quality of life and satisfaction of its campus community. The position not only demands strong managerial and operational skills but also offers the chance to engage in a dynamic, supportive work environment with opportunities for professional growth. Salary is commensurate with experience, reflecting MSU's commitment to attracting and retaining talented professionals who uphold its values and mission.
Within Michigan State University, the Residential and Hospitality Services (RHS) department oversees operations that enrich the campus living experience, including dining services across multiple venues. The department is committed to upholding high standards in food production, safety, sanitation, and customer service to meet the diverse needs of the university community.
The Dining Services Manager II role at MSU is a full-time position located primarily at the Market in the MSU Union and Nucleus in Holmes Hall. This role is pivotal in maintaining the quality and consistency of meals served, ensuring that all food preparation aligns with established menus, recipes, and university standards. The manager is responsible for overseeing daily food production and presentation, guaranteeing compliance with university, state, and federal safety and sanitation regulations.
Beyond operational management, the Dining Services Manager II will lead staff efforts, including interviewing, recommending employment, scheduling, managing performance, and developing training programs to enhance team capabilities and service delivery. The position requires active collaboration with the designated supervisor to establish goals, prepare budgets, and track expenses monthly or as scheduled.
Additional responsibilities include coordinating menu management and creating new menu items to keep offerings fresh and appealing. The manager will also address customer feedback, resolve complaints, and identify operational needs such as equipment or furnishings to maintain a well-functioning and welcoming service environment. This role also supports food production and coordinates GrubHub order fulfillment, emphasizing adaptability and responsiveness to fluctuating operational demands.
Importantly, this position is classified as critical status, requiring the Dining Services Manager II to report to work even during university closures or emergency conditions like snowstorms, ensuring the continuity of services. Although a remote work agreement may exist, there may be instances requiring on-site presence to support the MSU community effectively.
Overall, this role offers a unique opportunity to be part of an esteemed university’s food service operations, contributing directly to the quality of life and satisfaction of its campus community. The position not only demands strong managerial and operational skills but also offers the chance to engage in a dynamic, supportive work environment with opportunities for professional growth. Salary is commensurate with experience, reflecting MSU's commitment to attracting and retaining talented professionals who uphold its values and mission.
Job Requirements
- Completion of a four-year college degree in nutrition, dietetics, hotel restaurant and institutions management, or related business field
- One to three years of relevant experience in food and beverage operations
- Knowledge of contract constraints and building maintenance
- Ability to work full-time with flexible hours including evenings and weekends as needed
- Commitment to critical status work during university closures or emergencies
- Strong organizational and managerial skills
- Proficiency in computer systems for ordering and control
- Effective communication skills
- Capability to handle complaints and customer feedback professionally
Job Qualifications
- Knowledge equivalent to a four-year college degree in nutrition, dietetics, hotel restaurant and institutions management, or a related business field
- One to three years of progressively responsible experience in food and beverage preparation and presentation
- Ability to manage staff effectively
- Strong communication and customer service skills
- Experience with food safety and sanitation compliance
- Capability to develop and implement training programs
- Proficiency with computer ordering and control systems
- Ability to handle special events and operational reporting
- Problem-solving skills to resolve customer issues
- Budget preparation and fiscal management experience
Job Duties
- Monitor daily food production and presentation to ensure conformance with menus, recipes, and quality standards
- Maintain safety and sanitation standards in compliance with university, state, and federal regulations
- Interview, recommend employment, schedule, and manage employee performance
- Develop and implement training programs for support staff
- Prepare paperwork and reports to evaluate operational activities, provide marketing support, organize special events, and maintain records
- Coordinate the use of computer programs for ordering and control systems
- Assist designated supervisor in setting goals and determining yearly budget
- Coordinate menu management and develop new menu items
- Receive customer suggestions and complaints and resolve problems
- Identify needs for equipment, redecorating, and furnishings
- Assist in food production and GrubHub order fulfillment
- Ensure reporting to work during university emergencies as designated with potential on-site work despite remote agreements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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