Dining Services Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
employee recognition

Job Description

Aramark is a global leader in food, facilities, and uniform services, dedicated to delivering personalized, innovative solutions to its diverse client base in various sectors including education, healthcare, business, and sports and entertainment. With a strong focus on operational excellence and customer satisfaction, Aramark is committed to creating exceptional experiences through its dining services. The company prides itself on fostering a culture that values diversity, inclusion, and equitable opportunities for all employees. Aramark's comprehensive approach integrates sustainability and community engagement, ensuring that its services not only meet client expectations but also contribute positively to the environments and communities it serves.

The role of Dining Services Manager at Aramark is a critical management position that involves overseeing dining operations where customers order prepared foods from a set menu. This position is responsible for developing and implementing innovative dining solutions that align with customer tastes and preferences while ensuring operational efficiency and quality service delivery. The Dining Services Manager leads a dedicated team, driving performance through Aramark’s coaching model to develop staff to their highest potential. Key responsibilities include managing financial performance through the completion and oversight of profit and loss statements, securing client satisfaction by proactively identifying needs and communicating operational progress, and maintaining rigorous safety and sanitation standards.

This management role requires a hands-on leader who can supervise the entire team in production, quality control, and compliance with company policies. The successful candidate will lead daily team briefings, enforce food and labor initiatives, and ensure that all team members are adequately trained. The Dining Services Manager also plays a pivotal role in fostering positive client relationships by sustaining productive interactions and delivering services that meet and exceed client expectations. Physical stamina is necessary for this role, as it may involve sporadic lifting and long periods of standing. The position demands strong interpersonal and organizational skills and a demonstrated ability to adapt in a dynamic food service environment to maintain a seamless dining experience for customers. Employment type is likely full-time, and compensation details are competitive within the industry, reflecting the essential nature of this leadership role.

Job Requirements

  • One year of prior experience in a management capacity is essential
  • Preference is given to those with a bachelor's degree or equivalent qualifications
  • Strong interpersonal skills
  • Sustaining productive client and customer relationships to promote mutually beneficial business interactions
  • Competence in showcasing superb customer service utilizing the standardized service model set forth by Aramark
  • Capability to maintain harmonious working relationships with different departments to provide a seamless dining experience to customers
  • Could involve sporadic lifting, transporting, pushing, and pulling of items up to 50 lbs
  • Must have the stamina to stand for extended periods

Job Qualifications

  • One year of prior experience in a management capacity
  • Preference given to those with a bachelor's degree or equivalent qualifications
  • Strong interpersonal skills
  • Sustaining productive client and customer relationships
  • Competence in showcasing superb customer service utilizing standardized service models
  • Capability to maintain harmonious working relationships with different departments to provide seamless dining experience
  • Ability to stand for extended periods and sporadic lifting up to 50 lbs

Job Duties

  • Use Aramark's coaching model to engage and develop team members to their fullest potential
  • Reward and recognize employees
  • Ensure individual and team performance meets objectives and client expectations
  • Plan and lead daily team briefings
  • Ensure safety and sanitation standards in all operations
  • Identify client needs and communicate operational progress
  • Ensure the completion and maintenance of profit and loss statements
  • Deliver client and company financial targets
  • Follow Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
  • Ensure entire team is trained and able to implement
  • Supervise team regarding production, quality and control
  • Maintain a safe and healthy environment for clients, customers and employees

Job Criteria

Experience

Mid Level (3-7 years)


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