Dining Services Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
employee recognition programs
Training and development opportunities
safe work environment
Diversity and inclusion initiatives

Job Description

Aramark is a leading provider of food services, facilities management, and uniform services to various sectors including education, healthcare, business, sports, and leisure. The company is known for its commitment to sustainable practices, customer-centric approach, and inclusive work culture. As a global leader in dining services, Aramark prioritizes delivering high-quality, innovative food solutions to meet diverse customer needs. The company's dedication to diversity and inclusion fosters a workplace culture that values differences, promotes equity, and encourages professional growth for all employees. Aramark's policies ensure fairness, respect, and equal opportunities, emphasizing a supportive environment where everyone can thrive and contribute meaningfully.

The role of Dining Services Manager at Aramark is a pivotal management position responsible for developing and implementing dining solutions that cater to customer preferences and meet high standards of service. This role entails overseeing dining operations where customers order prepared foods from a menu, ensuring efficiency, quality, and satisfaction across all touchpoints. The Dining Services Manager leads a team by utilizing Aramark's coaching model to engage, develop, and reward employees, fostering a motivated workforce aligned with company values and client expectations.

Key responsibilities include managing financial performance through maintaining Profit and Loss statements and achieving food and labor cost targets, ensuring compliance with health, safety, and sanitation standards, and nurturing strong client relationships by understanding and addressing their operational needs. The manager plans and leads daily team briefings, supervises production quality, and ensures the entire team is properly trained and capable of executing assigned duties effectively. This role demands a proactive approach to recognizing employee contributions, upholding operational excellence, and maintaining a safe and healthy environment for clients, customers, and staff.

Candidates for this role should be prepared to meet physical demands such as lifting, transporting, pushing, and pulling items up to 50 pounds and have the stamina to stand for extended periods. The position offers an exciting opportunity to contribute to a respected global leader in food services, where innovation, customer satisfaction, and employee development are paramount. The Dining Services Manager position at Aramark blends operational leadership with a commitment to great service and employee engagement, making it an essential role in enhancing the overall dining experience and supporting the company's mission and values.

Job Requirements

  • One year of prior experience in a management capacity
  • Physical ability to lift, transport, push, and pull items up to 50 pounds
  • Stamina to stand for extended periods
  • Ability to use standardized service model for customer service
  • Capability to maintain harmonious working relationships across departments

Job Qualifications

  • One year of prior experience in a management capacity
  • Preference is given to those with a bachelor's degree or equivalent qualifications
  • Strong interpersonal skills
  • Sustaining productive client and customer relationships
  • Competence in showcasing superb customer service using standardized service models
  • Capability to maintain harmonious working relationships with different departments to provide a seamless dining experience

Job Duties

  • Use Aramark's coaching model to engage and develop team members to their fullest potential
  • Reward and recognize employees
  • Ensure individual and team performance meets objectives and client expectations
  • Plan and lead daily team briefings
  • Ensure safety and sanitation standards in all operations
  • Identify client needs and communicate operational progress
  • Ensure the completion and maintenance of Profit and Loss statements
  • Deliver client and company financial targets
  • Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
  • Supervise team regarding production, quality and control
  • Maintain a safe and healthy environment for clients, customers and employees

Job Criteria

Experience

Mid Level (3-7 years)


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