Job Overview
Benefits
Complimentary room night stays
Employee Meals
Dry cleaning and alteration of uniforms
Discounted medical insurance
Discounted dental insurance
Discounted vision insurance
Parking and public transportation access
City Fitness membership
Paid Time Off
Nine paid holidays
401k with company matching
Company-paid parental leave
growth opportunities
Job Description
Four Seasons Hotels and Resorts is an iconic brand recognized globally for its luxury hospitality and exceptional guest experiences. Founded on a commitment to quality, genuine care, and a passion for excellence, Four Seasons has built a reputation for creating memorable moments for guests around the world. At the core of the company is its belief in fostering a world-class employee experience and cultivating a company culture that values treating others with kindness, respect, and genuine human connection. This foundational principle drives Four Seasons to continuously elevate the standards of service, ensuring that every guest, resident, and partner feels valued, welcomed, and deeply cared for throughout their stay.
Four Seasons Philadelphia stands as a flagship representation of this global standard, offering a unique blend of modern luxury and local charm. As Philadelphia’s first Forbes Travel Guide Five-Star Hotel, it delivers unmatched hospitality that combines urban sophistication with a warm, inviting atmosphere. Guests can indulge in the serene ambiance of the Five-Star Spa featuring healing crystal treatments, enjoy breathtaking views from the 57th-floor infinity-edge pool, and savor culinary delights crafted by world-renowned Michelin-starred Chef Jean-Georges Vongerichten alongside local James Beard Award-winner Chef Greg Vernick. The hotel's dedication to impeccable service and high standards makes it a premier destination for travelers seeking an extraordinary stay in the City of Brotherly Love.
The In-Room Dining Server plays an essential role in the hotel’s food and beverage team by ensuring a seamless dining experience for guests within the comfort of their rooms. This position requires a dedicated professional who can promptly deliver food orders and amenities while maintaining the highest standards of food quality and presentation. An In-Room Dining Server must greet guests warmly, provide detailed descriptions of menu items, and respond with attentiveness and professionalism to any special requests or concerns. Responsibilities also include setting up and breaking down room service tables efficiently, coordinating the removal of trays and tables, and accurately closing guest checks to secure payment details.
This role demands excellent interpersonal skills and a service-oriented attitude to anticipate and address guest needs proactively. Flexibility is crucial, as the hotel operates around the clock, requiring servers to work a variety of shifts, including mornings, evenings, weekends, and holidays. Embracing the Four Seasons spirit means not only delivering flawless service but also contributing to a positive and collaborative team environment.
Four Seasons offers a comprehensive employment package that includes access to numerous benefits such as complimentary room night stays at Four Seasons locations worldwide, employee meals prepared by expert culinary teams, and dry cleaning and alteration services for employee uniforms. Additional benefits encompass discounted medical, dental, and vision insurance, parking and public transportation access, city fitness memberships, paid time off, paid holidays, 401k participation with company matching, and fully paid parental leave. These perks underscore Four Seasons’ commitment to supporting the well-being and growth of its team members as they strive to create extraordinary experiences for guests and one another.
Four Seasons Philadelphia stands as a flagship representation of this global standard, offering a unique blend of modern luxury and local charm. As Philadelphia’s first Forbes Travel Guide Five-Star Hotel, it delivers unmatched hospitality that combines urban sophistication with a warm, inviting atmosphere. Guests can indulge in the serene ambiance of the Five-Star Spa featuring healing crystal treatments, enjoy breathtaking views from the 57th-floor infinity-edge pool, and savor culinary delights crafted by world-renowned Michelin-starred Chef Jean-Georges Vongerichten alongside local James Beard Award-winner Chef Greg Vernick. The hotel's dedication to impeccable service and high standards makes it a premier destination for travelers seeking an extraordinary stay in the City of Brotherly Love.
The In-Room Dining Server plays an essential role in the hotel’s food and beverage team by ensuring a seamless dining experience for guests within the comfort of their rooms. This position requires a dedicated professional who can promptly deliver food orders and amenities while maintaining the highest standards of food quality and presentation. An In-Room Dining Server must greet guests warmly, provide detailed descriptions of menu items, and respond with attentiveness and professionalism to any special requests or concerns. Responsibilities also include setting up and breaking down room service tables efficiently, coordinating the removal of trays and tables, and accurately closing guest checks to secure payment details.
This role demands excellent interpersonal skills and a service-oriented attitude to anticipate and address guest needs proactively. Flexibility is crucial, as the hotel operates around the clock, requiring servers to work a variety of shifts, including mornings, evenings, weekends, and holidays. Embracing the Four Seasons spirit means not only delivering flawless service but also contributing to a positive and collaborative team environment.
Four Seasons offers a comprehensive employment package that includes access to numerous benefits such as complimentary room night stays at Four Seasons locations worldwide, employee meals prepared by expert culinary teams, and dry cleaning and alteration services for employee uniforms. Additional benefits encompass discounted medical, dental, and vision insurance, parking and public transportation access, city fitness memberships, paid time off, paid holidays, 401k participation with company matching, and fully paid parental leave. These perks underscore Four Seasons’ commitment to supporting the well-being and growth of its team members as they strive to create extraordinary experiences for guests and one another.
Job Requirements
- High school diploma or equivalent
- Previous experience in food and beverage service preferred
- Ability to work flexible shifts including mornings, evenings, weekends, and holidays
- Strong communication skills
- Physical ability to transport food and beverage items
- Detail-oriented with ability to handle guest requests accurately
- Commitment to upholding Four Seasons service standards
Job Qualifications
- Strong knowledge of food and beverage service
- Excellent customer service and interpersonal skills
- Ability to work effectively as part of a team
- Work authorization in the United States
- Passion for flawless service and a high level of integrity and work ethic
Job Duties
- Transport food orders and amenities to guest rooms in a timely manner ensuring proper food quality
- Greet guests and provide thorough descriptions of food and beverage items
- Breakdown, clean, and set up room service tables and necessary items
- Coordinate tray and table removal
- Properly and accurately close guest checks securing room numbers and signatures
- Settle voided checks or complimentary meals appropriately
- Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond promptly to guest concerns and requests
Job Criteria
Experience
No experience required
Job Location
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