Dining Server

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Complimentary room night stays
Employee Meals
dry cleaning and alteration of employee uniforms
Discounted medical coverage
Discounted dental coverage
Discounted vision coverage
Parking access
Septa access
City Fitness membership
Paid Time Off
Nine paid holidays
401k participation with company matching
100% Company-Paid Parental Leave
growth opportunities

Job Description

Four Seasons Hotels and Resorts is a premier global luxury hospitality company renowned for its exceptional service, elegant accommodations, and dedication to creating memorable guest experiences. Powered by its people, Four Seasons fosters a culture where individuals strive for personal and professional excellence, treating each other and their guests with respect and kindness. The organization places a strong emphasis on cultivating a world-class employee experience, believing that content and motivated team members deliver the best service possible. Across the globe, Four Seasons team members collaborate to craft remarkable moments for guests, partners, and residents, upholding the brand's commitment to luxury enriched with genuine heart and warmth.

The Four Seasons Hotel Philadelphia embodies this commitment as the city’s first Forbes Travel Guide Five-Star Hotel. It offers guests a unique blend of modern luxury and cherished local experiences, such as indulging in healing crystal treatments at its Five-Star Spa, relaxing in the 57th-floor infinity-edge pool, and savoring Michelin-starred cuisine from Chef Jean-Georges Vongerichten alongside dishes crafted by James Beard Award-winning Chef Greg Vernick. The hotel prides itself on its distinctly welcoming environment rooted in the spirit of Brotherly Love, delivering personalized service that leaves lasting impressions.

Within this vibrant setting, the Four Seasons Hotel Philadelphia is hiring an In-Room Dining Server to join its food and beverage team. This role is essential in extending the hotel’s exemplary service directly into guests' rooms. The In-Room Dining Server ensures timely and accurate delivery of food and amenities, maintains food quality standards, and actively engages guests with courteous and knowledgeable interactions. Responsibilities include setting up and breaking down room service tables, coordinating tray removals, and managing guest checks with integrity. Additionally, the server anticipates guest needs, offers thoughtful suggestions, and addresses concerns efficiently to enhance satisfaction.

Candidates for this position must demonstrate a strong passion for impeccable service and uphold the highest levels of integrity and work ethic. Comprehensive knowledge of food and beverage service paired with excellent customer service skills is vital. The ability to work cohesively with others and legal authorization to work in the United States are also necessary. Four Seasons supports its employees through various benefits such as complimentary room stays worldwide, employee meals, access to wellness memberships, and paid parental leave, fostering both personal and career growth within a prestigious hospitality environment.

This full-time role demands flexibility due to the hotel’s 24/7 operation schedule, requiring coverage mornings, evenings, weekends, and holidays. Joining Four Seasons means becoming part of a global family dedicated to excellence, where every detail counts and every interaction enriches the guest experience. The In-Room Dining Server plays a key role in sustaining the exceptional standards and heartfelt hospitality Four Seasons is celebrated for, ultimately helping to create moments that guests will cherish forever.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in food and beverage service preferred
  • Ability to work flexible hours including mornings, evenings, weekends, and holidays
  • Strong communication skills
  • Physical stamina to carry trays and stand for extended periods
  • Ability to handle guest requests and resolve issues promptly
  • Work authorization in the United States

Job Qualifications

  • Strong knowledge of food and beverage service
  • Excellent customer service skills
  • Strong interpersonal and team player abilities
  • Work authorization in the United States
  • Passion for flawless service
  • High level of integrity and work ethic

Job Duties

  • Transport food orders and amenities to guest rooms in a timely manner ensuring proper food quality
  • Greet guests and provide thorough descriptions of food and beverage items
  • Breakdown, clean, and set up room service tables and all necessary items
  • Coordinate tray and table removal efficiently
  • Properly and accurately close guest checks securing room number and signature
  • Settle voided checks or complimentary meals appropriately
  • Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently to guest concerns and requests

Job Criteria

Experience

Entry Level (1-2 years)


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