Dining Server

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Room night stays
Employee Meals
Dry cleaning
Medical insurance
Dental Insurance
Vision Insurance
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Job Description

Four Seasons is a globally renowned luxury hospitality brand known for its commitment to exceptional service and creating memorable experiences for its guests. Powered by a collective of dedicated individuals, Four Seasons thrives on a culture of mutual respect and continuous self-improvement. The company values genuine warmth and hospitality, treating each team member and guest with kindness and respect. This philosophy not only fosters a supportive workplace but also enables employees to deliver unparalleled guest experiences that leave lasting impressions. Across its worldwide locations, Four Seasons embodies the essence of luxury combined with heartfelt service, ensuring that every interaction is meaningful and every stay is unforgettable.

The Four Seasons Hotel Philadelphia stands as a premier destination in the city, distinguished as Philadelphia's first Forbes Travel Guide Five-Star Hotel. Nestled high above the city, guests can indulge in the tranquility offered by the Five-Star Spa, featuring rejuvenating treatments and an exclusive infinity-edge pool on the 57th floor, offering breathtaking views. Culinary excellence is at the heart of the hotel, with Michelin-starred Chef Jean-Georges Vongerichten and local James Beard Award-winning Chef Greg Vernick curating an exceptional dining experience. The hotel blends modern urban living with the spirit of Brotherly Love, promising guests a stay rich in comfort, luxury, and cultural connection.

The role of an In-Room Dining Server at Four Seasons Hotel Philadelphia is pivotal within the food and beverage team, responsible for delivering an elevated dining experience directly to guests in their rooms. This role requires a keen attention to detail, ensuring that food orders, amenities, and any special requests are delivered promptly and with the highest standard of quality. An ideal candidate must possess strong interpersonal skills to effectively greet guests, describe menu items thoroughly, and handle guest inquiries or concerns with urgency and professionalism. Beyond delivery, the role involves setting up and breaking down room service tables, managing tray and table removal, and accurately processing guest payments, including signed checks and complimentary meals. The server must anticipate guest needs to enhance satisfaction and promote return visits.

This position demands flexibility, as the hotel operates 24/7, requiring servers to work various shifts including mornings, evenings, weekends, and holidays. Those who thrive here are passionate about flawless service, possess integrity, and exhibit a strong work ethic. The opportunity to work with Four Seasons comes with comprehensive benefits, including complimentary room night stays worldwide, employee meals, and access to fitness memberships. Additional perks include discounted medical, dental, and vision coverage, paid time off, company-matched 401k plans, and full company-paid parental leave. The Four Seasons Hotel Philadelphia offers a unique career path with excellent growth opportunities and the chance to be part of a globally respected brand dedicated to luxury hospitality and genuine human connection.

Job Requirements

  • passion for flawless service
  • highest level of integrity and work ethic
  • flexible availability to work mornings, evenings, weekends, and holidays
  • ability to work in a 24/7 hotel environment
  • effective communication skills

Job Qualifications

  • strong knowledge of food and beverage and customer service
  • strong interpersonal and team player skills
  • work authorization in the United States

Job Duties

  • transport food orders and amenities including any special needs and/or requests to the guest in room in a timely manner to ensure proper food quality
  • greet guests and provide thorough description of food and beverage items
  • breakdown, clean, and set-up room service tables and all necessary items
  • coordinate tray and table removal
  • properly and accurately close guest checks securing room number and signature
  • properly settle voided checks or complimentary meals
  • anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests

Job Criteria

Experience

Entry Level (1-2 years)


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