Dining Server

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

room night stays at Four Seasons Worldwide
Employee meals prepared by culinary team
dry cleaning and alteration of employee uniforms
Medical Coverage
dental coverage
vision coverage
parking
Septa access
City Fitness membership
Paid Time Off
Nine paid holidays
401k participation with company matching
Company-paid parental leave
Growth opportunities at Four Seasons

Job Description

Four Seasons is a globally recognized luxury hospitality company powered by the passion and dedication of its people. With a commitment to excellence and genuine hospitality, Four Seasons employs a diverse collective of individuals eager to continually improve, push their limits, and foster a welcoming and respectful environment. Our team members create exceptional experiences for guests, residents, and partners worldwide by delivering true luxury with heart. At Four Seasons, we believe that the foundation of delivering unforgettable guest experiences lies in cultivating a world-class employee experience and an inclusive company culture where every person is valued and treated with respect. We pride ourselves on recognizing familiar faces, warmly welcoming new members, and extending kindness and respect in every interaction. Whether someone works with us, stays in our hotels, lives in our residences, or discovers new places through Four Seasons, our purpose is to create lasting impressions rooted in genuine connection. Life becomes richer when we deeply connect with the people and world around us, and this belief drives everything we do.

The Four Seasons Hotel Philadelphia, the city’s first Forbes Travel Guide Five-Star Hotel, invites guests to experience elevated luxury amidst breathtaking city views. Situated high above the city, the hotel offers a peaceful retreat featuring a serene Five-Star Spa with healing crystal treatments, a 57th-floor infinity-edge pool that overlooks the skyline, and dining experiences curated by acclaimed chefs. Guests indulge in unforgettable meals crafted by Michelin-starred Chef Jean-Georges Vongerichten and James Beard Award-winning Chef Greg Vernick, blending fine dining with innovative local flavors. The hotel embodies the spirit of Brotherly Love, with an attentive team dedicated to curating personalized and memorable stays for every guest.

The In-Room Dining Server position at Four Seasons Hotel Philadelphia plays a crucial role in enhancing guest satisfaction by delivering impeccable food and beverage service directly to guest rooms. This role involves timely and accurate transportation of food orders and amenities, fulfilling special requests, and ensuring the presentation and quality of all items meet Four Seasons’ high standards. In-Room Dining Servers greet guests warmly, provide detailed descriptions of menu items, and maintain the cleanliness and setup of room service tables. Additionally, the role includes handling guest check closures accurately, managing voided or complimentary meals professionally, and promptly addressing guest concerns or requests. Working at the Four Seasons Hotel Philadelphia requires a flexible schedule, as the hotel operates 24/7 year-round, necessitating availability for shifts including mornings, evenings, weekends, and holidays. This position is perfect for individuals passionate about delivering flawless service and exemplifying integrity and strong work ethic within a luxury hospitality setting.

Job Requirements

  • Passion for flawless service and highest level of integrity and work ethic
  • Strong knowledge of food and beverage and customer service
  • Strong interpersonal and team player skills
  • Work authorization in the United States

Job Qualifications

  • Strong knowledge of food and beverage and customer service
  • Strong interpersonal and team player skills
  • Work authorization in the United States

Job Duties

  • Transport food orders and amenities to guest rooms in a timely manner
  • Greet guests and provide thorough descriptions of food and beverage items
  • Breakdown, clean, and set-up room service tables and necessary items
  • Coordinate tray and table removal efficiently
  • Close guest checks accurately securing room numbers and signatures
  • Properly settle voided checks or complimentary meals
  • Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently to guest concerns and requests

Job Criteria

Experience

No experience required


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