Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
retirement plans
Job Description
Hilton is a globally renowned hospitality company dedicated to delivering exceptional guest experiences and fostering a positive work environment for its team members. With a rich history of welcoming more than 3 billion guests worldwide, Hilton has established itself as a leader in the hotel industry, well-known for its commitment to outstanding service and a culture that values integrity, leadership, teamwork, ownership, and a sense of urgency. Hilton's expansive portfolio includes numerous world-class brands, each contributing to the company's reputation for excellence and innovation in travel and hospitality. The company consistently earns recognition on prestigious lists such as the World's Best Workplaces by Great Place to Work and Fortune, reflecting its dedication to both its guests and employees. Hilton invests deeply in its team, offering a comprehensive suite of benefits and programs that support career growth, personal wellbeing, and financial security. This commitment extends beyond guest service to include exceptional care for team members through various initiatives like employee stock purchase programs, caregiving support, mental health resources, and generous paid leave.
The role of Dining Room Supervisor at Hilton is a pivotal position within the hotel dining outlet operations. This role is crafted for individuals passionate about hospitality and eager to spread warmth and positivity to every guest interaction. The Dining Room Supervisor is responsible for overseeing daily restaurant operations, ensuring impeccable guest service standards, maintaining product quality, and enforcing compliance with all operational policies and procedures. This leadership role goes beyond management duties, as it involves mentoring team members, fostering a collaborative and productive work environment, and contributing to revenue growth through marketing initiatives and upselling techniques. The ideal candidate will take ownership of their responsibilities, act with integrity, and demonstrate strong leadership capabilities to inspire their team effectively. This position is designed to enhance the overall dining experience for guests by continuously monitoring satisfaction levels, addressing any concerns promptly, and implementing improvements. Moreover, the Dining Room Supervisor ensures that all health, safety, sanitation, and alcohol awareness regulations are strictly followed, guaranteeing a safe and welcoming environment for both guests and staff. Working at Hilton not only means contributing to an esteemed global hospitality brand but also receiving unparalleled employee benefits such as discounted travel, paid parental leave, mental health support, and various financial and health plans. Joining Hilton as a Dining Room Supervisor offers a unique opportunity to develop professionally while making a tangible difference in the guest experience and workplace culture.
The role of Dining Room Supervisor at Hilton is a pivotal position within the hotel dining outlet operations. This role is crafted for individuals passionate about hospitality and eager to spread warmth and positivity to every guest interaction. The Dining Room Supervisor is responsible for overseeing daily restaurant operations, ensuring impeccable guest service standards, maintaining product quality, and enforcing compliance with all operational policies and procedures. This leadership role goes beyond management duties, as it involves mentoring team members, fostering a collaborative and productive work environment, and contributing to revenue growth through marketing initiatives and upselling techniques. The ideal candidate will take ownership of their responsibilities, act with integrity, and demonstrate strong leadership capabilities to inspire their team effectively. This position is designed to enhance the overall dining experience for guests by continuously monitoring satisfaction levels, addressing any concerns promptly, and implementing improvements. Moreover, the Dining Room Supervisor ensures that all health, safety, sanitation, and alcohol awareness regulations are strictly followed, guaranteeing a safe and welcoming environment for both guests and staff. Working at Hilton not only means contributing to an esteemed global hospitality brand but also receiving unparalleled employee benefits such as discounted travel, paid parental leave, mental health support, and various financial and health plans. Joining Hilton as a Dining Room Supervisor offers a unique opportunity to develop professionally while making a tangible difference in the guest experience and workplace culture.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or restaurant management
- Strong leadership abilities
- Effective communication skills
- Ability to work flexible hours including weekends and holidays
- Knowledge of health and safety standards
- Capability to manage and motivate a team
Job Qualifications
- High school diploma or equivalent
- Previous experience in restaurant supervision or hospitality roles
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to handle guest concerns tactfully
- Knowledge of health and safety regulations
- Proficiency in scheduling and staff coordination
Job Duties
- Supervise daily restaurant operations including guest service standards, product quality, and policy compliance
- Deliver exceptional guest experiences by monitoring service quality and addressing issues
- Guide the team through each shift with on-the-floor supervision and mentorship
- Assist with scheduling and foster a positive work environment
- Contribute to revenue growth through marketing and upselling techniques
- Uphold health, safety, sanitation, and alcohol awareness regulations
- Ensure highest standards of guest and team member wellbeing
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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