Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Torresdale is a distinguished golf club renowned for its commitment to providing exceptional hospitality and elite recreational experiences to its members and guests. Nestled in a picturesque setting, this club offers a premier golfing environment combined with top-tier dining services, creating a vibrant and welcoming atmosphere. With a rich history and a dedication to excellence, Torresdale prides itself on fostering a community where members enjoy not just sports, but also social engagement and fine dining. The club hosts a variety of events, from casual dining to special occasions, making it a central hub for social and sporting activities in Northeast Philadelphia.
The position of Dining Room Supervisor at Torresdale is a pivotal role that supports the club’s mission to offer impeccable service and a memorable dining experience. Reporting directly to the Dining Room Manager, the Dining Room Supervisor is responsible for maintaining high standards of appearance, hospitality, and cleanliness within the dining areas, including the golf club itself and its related halfway house. This role requires a hands-on leader who can skillfully manage and inspire hourly staff, oversee daily operations on the dining floor, and ensure that every member’s experience is tailored to their preferences and needs. The Dining Room Supervisor plays a critical role in bridging communication between front-of-house service and back-of-house kitchen staff, ensuring seamless coordination.
This supervisor will lead by example during service hours, instilling sales techniques that enhance the dining room’s performance and encouraging teamwork. The role includes significant responsibility for staff training, onboarding, and compliance with service protocols such as delivering drinks, taking orders, correct coursing, and food firing. Attention to detail is paramount as this supervisor inspects dining rooms for cleanliness and order, manages side work assignments, and collaborates on preventative maintenance measures.
In addition to daily operations, the Dining Room Supervisor is tasked with managing reservations through SevenRooms software, forecasting service flow to maintain exceptional standards, and conducting end-of-shift reporting with financial benchmarks. They are actively involved in weekly management meetings, contributing insights on club operations and regional trends.
Furthermore, this individual plans and executes special dining events, from action stations to live music nights, actively seeks innovative food and beverage trends to introduce to the club, and assists in marketing and promoting dining functions. The role demands flexibility to support various food and beverage outlets and banquet events, adapting to the club’s dynamic service needs. The Dining Room Supervisor position requires someone who is self-directed, collaborative, and even-tempered, with strong budgeting and forecasting skills to help optimize service and operational efficiency. Availability for nights, holidays, and peak season weekends is essential, ensuring the club can deliver consistent, top-quality service year-round.
The position of Dining Room Supervisor at Torresdale is a pivotal role that supports the club’s mission to offer impeccable service and a memorable dining experience. Reporting directly to the Dining Room Manager, the Dining Room Supervisor is responsible for maintaining high standards of appearance, hospitality, and cleanliness within the dining areas, including the golf club itself and its related halfway house. This role requires a hands-on leader who can skillfully manage and inspire hourly staff, oversee daily operations on the dining floor, and ensure that every member’s experience is tailored to their preferences and needs. The Dining Room Supervisor plays a critical role in bridging communication between front-of-house service and back-of-house kitchen staff, ensuring seamless coordination.
This supervisor will lead by example during service hours, instilling sales techniques that enhance the dining room’s performance and encouraging teamwork. The role includes significant responsibility for staff training, onboarding, and compliance with service protocols such as delivering drinks, taking orders, correct coursing, and food firing. Attention to detail is paramount as this supervisor inspects dining rooms for cleanliness and order, manages side work assignments, and collaborates on preventative maintenance measures.
In addition to daily operations, the Dining Room Supervisor is tasked with managing reservations through SevenRooms software, forecasting service flow to maintain exceptional standards, and conducting end-of-shift reporting with financial benchmarks. They are actively involved in weekly management meetings, contributing insights on club operations and regional trends.
Furthermore, this individual plans and executes special dining events, from action stations to live music nights, actively seeks innovative food and beverage trends to introduce to the club, and assists in marketing and promoting dining functions. The role demands flexibility to support various food and beverage outlets and banquet events, adapting to the club’s dynamic service needs. The Dining Room Supervisor position requires someone who is self-directed, collaborative, and even-tempered, with strong budgeting and forecasting skills to help optimize service and operational efficiency. Availability for nights, holidays, and peak season weekends is essential, ensuring the club can deliver consistent, top-quality service year-round.
Job Requirements
- Bachelor’s degree preferred
- Minimum of 1 year dining management experience
- Knowledge of wine and beverages
- Ability and experience with JONAS, Outlook 365, and ADP preferred
- Proficient in Microsoft Windows and PC applications
- Availability to work nights, holidays, and weekends during peak season (April-November)
- Ability to lead and manage a team effectively
- Strong organizational and multitasking abilities
- Excellent customer service skills
Job Qualifications
- Bachelor’s degree preferred
- Minimum of 1 year dining management experience
- Wine and beverage knowledge
- Experience with JONAS, Outlook 365, and ADP preferred
- Proficient in Microsoft Windows/PC
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Budgeting and forecasting skills
Job Duties
- Managerial presence on golf club dining floor during service hours
- Lead a high performance team while promoting and teaching sales techniques that will benefit the dining room
- Communicates between front of house and back of house
- Helps supervise and train all dining room staff
- Assists with onboarding process for new hires
- Follows and enforces the sequence of service techniques including but not limited to delivering drinks, ordering food, coursing, and firing food
- Inspects overall room for cleanliness and works with Manager on preventative maintenance
- Inspects tabletops to ensure neat, clean, and orderly presentation
- Verifies that all side work is assigned and completed
- Report any issues or concerns to the Manager
- Strives to learn members’ names and preferences
- Builds rapport with new members and existing members
- Checks emails and updates reservations daily
- Forecasts proper flow using SevenRooms to provide exceptional service
- Completes an end of the shift report for respective sales areas and ensures accuracies
- Compares actual numbers to budget
- Reviews financials with manager weekly
- Attends weekly manager meetings and contributes ideas
- Has excellent foresight with respect to knowing what is going on in the club, companion amenities, and Northeast Philadelphia
- Plans and executes special events in the dining room such as action stations, golf related events, happy hours, live music, tailgates, and specialty dining
- Researches food and beverage trends and implement new ideas to Torresdale when possible
- Places clean food and beverage menus at the podium
- Develops and measures interesting ways of promoting and marketing dining functions
- Assists managers with all marketing content
- Supports and works in all F&B outlets, pending service levels between the dining rooms and banquet events
- Other duties to be determined
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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