Dining Room Supervisor

Garden of the Gods Resort and Club is a distinguished hospitality establishment located in Colorado, renowned for its picturesque setting and exceptional service. The resort offers premium dining, lodging, and recreational experiences, attracting a diverse clientele of guests and members. As a part of its commitment to excellence, the resort places a high value on delivering superior customer service and maintaining a welcoming, professional environment that reflects the unique beauty and vibrant culture of the region. The Garden of the Gods Resort and Club prides itself on fostering a workplace culture that encourages team collaboration, continuous learning, and personal growth, ensuring that staff members are empowered and supported as they deliver unforgettable experiences to guests.

The role of the Dining Room Supervisor is a critical position within the Food & Beverage department of Garden of the Gods Resort and Club. The individual in this role supports the Food & Beverage Operations Manager, the Restaurants Manager, and the Director of Food & Beverage by overseeing restaurant operations, ensuring that the highest standards of service and efficiency are maintained. This position requires a versatile leader who can effectively manage staff, uphold food quality, and maintain compliance with state liquor laws. Responsiveness to the needs of guests and team members is paramount, as is the ability to foster an atmosphere that is both pleasant and efficient. The Dining Room Supervisor is responsible not only for day-to-day operations but also for assisting with staff hiring, training, payroll monitoring, inventory control, and customer service excellence. They are expected to lead by example, delivering “I Am Proud” service standards and embodying the resort’s values and vision throughout their interactions.

This role involves diverse responsibilities including scheduling staff based on occupancy levels, reviewing event orders, programming menus, and supporting the hostess/host with guest seating. The supervisor engages actively in daily team communications, including line-ups and enrichment sessions, ensuring the team stays informed and motivated. Strong communication skills, quick decision making in high-pressure situations, and an in-depth understanding of food and beverage service protocols are crucial for success. The Dining Room Supervisor must also uphold safety and sanitation standards and remain current with culinary and beverage industry trends. Flexibility to work various shifts and an ability to collaborate across departments enhance operational harmony and guest satisfaction. This position emphasizes proactive problem-solving, exceptional guest relations, and sustaining a conducive work environment for all team members.