Dining Room Supervisor

Rochester, MN, USA|

Job Overview

Compensation

Hourly

Range $20.00 - $22.00

Work Schedule

Standard Hours

Benefits

Career scholarships

quality training

Continuing career education

Leadership programs

Employee Discount Program

Scenic spaces to recharge

supportive leadership

Job Description

The Homestead at Rochester is a distinguished part of Volunteers of America National Services, which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization. Known for its commitment to providing exceptional living environments, The Homestead offers a supportive community enriched with quality care and services tailored to enhance the lives of residents. This vibrant establishment combines the warmth of a welcoming team with an emphasis on meaningful work that makes a lasting impact on the community it serves. The Homestead at Rochester stands out as a place where employees can find scenic spaces to recharge, supported leadership, and a family-like atmosphere, creating an ideal work environment for professionals dedicated to hospitality and care services.

We are currently seeking an experienced Dining Room Supervisor to join our team. This pivotal role involves overseeing all dining operations, ensuring residents enjoy top-quality, nutritious meals in an atmosphere of exceptional care and world-class hospitality. As Dining Room Supervisor, you will collaborate closely with the Chef and Director of Dining Services to suggest and implement culinary and service programs. Your leadership will be central to maintaining high standards throughout the dining room and associated service venues. Your responsibilities will include training and managing staff, handling scheduling, and ensuring an outstanding dining experience for all residents and guests. With a salary range of $20.00 to $22.00 per hour based on experience, this full-time position operates on a Monday to Friday schedule from 11 am to 7 pm, including every other weekend. This role offers comprehensive career development opportunities including scholarships, leadership training, and continuing education, making it ideal for someone passionate about growing their career in hospitality within a supportive, values-driven organization.

Job Requirements

High school diploma required
Two to four years of food service experience required
CCRC dining experience required
Strong leadership and communication skills a must
Available to work flexible hours that may include early mornings, evenings, weekends and holidays

Job Qualifications

High school diploma required
College degree in hospitality-related field is preferred
Two to four years of food service experience required
CCRC dining experience required
Resort and/or country club experience a plus
Strong leadership and communication skills a must
Multi point of service experience a plus to manage retail, event and dining room service
Excellent communication skills
Available to work flexible hours that may include early mornings, evenings, weekends and holidays

Job Duties

Maintains excellent relationships with residents, resident family members, guests, peers and management
Works with the Chef and Director of Dining Services in suggesting nutritious and top quality food for residents and guests
Implements and maintains new culinary and service programs in conjunction with the culinary team
Trains and maintains a high standard for dining room and other food service venues
Manages with a "can do" attitude adhering to our service vision of "Exceptional Care. World Class Hospitality" and to our Core Standards of C.A.R.E. (Courtesy, Attention to Detail, Responsiveness and Enthusiasm)
Maintains visibility during meal times by seating and greeting residents, addresses any concerns, and ensures that their needs have been met
Responds to and resolves any resident or guest complaints regarding their experience in the dining room
Schedules and assigns tasks to the servers, including assigning of tables and side and closing duties
Directs and monitors Servers, Baristas and Café Attendant, including, uniform and personal appearance, customer service and proper food handling techniques
Trains servers, Barista and Café Attendant on all operating procedures and menu education
Ensures floor charts and tables are set up correctly
Assist servers as needed by performing such tasks as pouring coffee and water
Assists department staff with processing invoices and inventories
Checks menus for accuracy
Oversees the processing of guest meal charges in a timely manner
Assists with orientation and training of new Dining staff
Hires, terminates and coaches all Servers, Baristas and Café Staff
Completes all HR paperwork for hiring, performance reviews and terminations
Supervises the processing of department payroll
Has knowledge of catering program and is backup for Lead Server and catering events and assists Dining Department in preparing and set-up of all special events
Supervises all activity in all Dining venues
Practices all safety and loss prevention procedures
Maintains or exceeds standards of appearance, cleanliness, personal sanitation and hygiene
Attends all in-services as required
Attends culinary and dining service-related meetings
Performs pre meal before meal service
Conducts annual service reviews and in-services
Maintain ServSafe Certification
Responsible for alcohol ordering and inventory
Orders soda products for café and barista
Meet with new residents to review dining procedures/menus within a month of move in
Other duties as assigned by the Department Director