Dining Room Manager

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $27.00 - $30.00

Work Schedule

Standard Hours

Benefits

401k with 4% safe harbor match

Perks at Work discounts

Holiday pay

generous PTO

Employee assistance program

Paycheck Advances

Healthcare options

Financial Hardship Programs

Compassionate Leave

PTO Cashout Option

Job Description

Village on Morehead is an Independent Living senior community dedicated to providing a warm, welcoming environment for its residents. It focuses on enhancing the quality of life for its senior community members by delivering exceptional services and fostering a strong sense of community. The establishment is committed to excellence in all aspects of care and hospitality, making it a great place to work for those passionate about senior living and hospitality services. It embraces a culture of respect, integrity, and continuous improvement, which translates into a positive work environment and outstanding service for residents and guests.

The role of Dining Room Supervisor at Village on Morehead is a critical position that blends leadership, customer service, and operational oversight. This full-time position offers a competitive pay rate ranging from $27.00 to $30.00 per hour and includes a comprehensive benefits package. The supervisor will work primarily Monday through Friday with shift options beginning early in the morning or as late as mid-afternoon, ensuring flexibility and comprehensive service coverage throughout the day.

The Dining Room Supervisor leads the front of house team in delivering exceptional dining experiences. This involves supervising daily activities, training, and supporting staff to maintain high service standards, and ensuring the dining environment is welcoming, clean, and well-organized. A key part of the role is to serve as the liaison between the front and back of house teams, ensuring residents' orders are accurate and timely. Supervisors will also maintain inventory control, gather feedback from residents and guests to improve services, and ensure safety protocols are followed closely, including the management of walkers and other mobility aids during meals.

This position demands excellent communication and interpersonal skills, strong organizational abilities, and a customer-focused mindset. Supervisors are expected to maintain a professional demeanor and contribute to the community's emergency response team, demonstrating readiness and responsibility beyond daily operations. This role also requires proficiency in computer skills and adherence to state-required food safety certification. Overall, the Dining Room Supervisor at Village on Morehead plays a vital role in promoting an excellent dining culture that supports the well-being and happiness of the community's senior residents.

Job Requirements

Must obtain accredited food handler certification within 60 days as per state guidelines
Proficient in computer skills including Microsoft Word and email
High school diploma or GED preferred
One to two years of related experience including supervisory responsibilities
Great customer service attitude
Ability to interact well with staff, residents, and guests
Ability to give and follow written and oral instructions
Ability to work independently and as part of a team
Pre-employment background check and drug screen required

Job Qualifications

High school diploma or GED preferred
One to two years of related experience including supervisory responsibilities
Proficient in computer skills including Microsoft Word and email
Great customer service attitude
Ability to interact well with staff, residents, and guests
Ability to give and follow written and oral instructions
Ability to work independently and as part of a team
Effective communication and organizational skills
Accredited food handler certification within 60 days

Job Duties

Supervise and lead the day-to-day activities of the front of house team
Train new hires and provide regular performance feedback
Ensure adequate staffing through scheduling and coverage
Serve as liaison between front and back of house to ensure accurate and timely completion of orders
Maintain a clean dining room setup for all meals and functions
Greet residents and guests and ensure a valued dining experience
Conduct inventory checks of small ware, table ware, and linen
Collect and address resident suggestions and comments
Evaluate dining services through quality assurance audits and maintain meal count reports
Ensure resident safety by managing walkers in the dining room
Explain menu selections to residents and guests
Participate as an active member of the community’s emergency response team
Maintain a professional appearance and personal hygiene