Dining Host/Hostess

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Standard Hours
Flexible
Day Shifts
Weekend Shifts
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Benefits

flexible schedule
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Employee Discounts
Paid tuition for English Language courses
Opportunities for advancement

Job Description

Denny's is a well-established American diner renowned for its commitment to providing a welcoming and inclusive environment where every guest is treated with warmth and respect. Known as America's Diner, Denny's prides itself on being "Open for Anything," offering a diverse menu available at any hour of the day. This beloved restaurant chain celebrates the creativity of its food and the diversity of its guests, ensuring a cozy and friendly atmosphere for family gatherings, casual meals, and everything in between. With a legacy of excellent customer service and delicious offerings, Denny's continues to be a favored dining destination across the United States.

We are currently seeking a dedicated Dining Host/Hostess to join our team. In this role, you will be the friendly face that welcomes customers as they arrive, making sure each guest feels comfortable and valued. Your responsibilities will include seating guests according to their preferences and party size, managing payment transactions with accuracy, and assisting the service staff to ensure smooth operations within the dining area. Your ability to maintain a professional, courteous, and approachable attitude is vital in creating an exceptional dining experience from the moment guests walk in until they leave.

As a Dining Host/Hostess at Denny's, you will be an essential part of our customer service team, helping to uphold the high standards that Denny's is known for. You will handle a variety of tasks ranging from greeting guests promptly and efficiently to processing payments following established procedures, addressing customer feedback, and supporting restaurant cleanliness and organization. This position requires standing for extended periods during peak hours, mobility, and the ability to work well in a fast-paced environment. Proficiency with cash registers, computers, and phone systems is necessary. You'll also be responsible for carrying trays of food as needed, demonstrating physical agility and a customer-first mindset.

Denny's offers more than just a job; it provides a dynamic work environment with ample opportunities for personal and professional growth. Employees enjoy a flexible work schedule accommodating weekends, holidays, and day shifts. Additionally, Denny's provides comprehensive benefits including health, dental, and vision insurance, paid time off, life and disability insurance, employee discounts, and tuition support for English language courses. The company encourages its team members to embody its values and complete all necessary training to maintain a safe and respectful workplace.

Joining Denny's means becoming part of a diverse and inclusive team focused on delivering excellent service and memorable dining experiences. Whether you are starting your career or seeking to develop your hospitality skills further, Denny's supports your journey with competitive benefits and a welcoming atmosphere. Apply today to become a valued member of the Denny's family and enjoy the rewarding opportunity to brighten guests' days with your enthusiasm and dedication.

Job Requirements

  • High school diploma or equivalent
  • experience in customer service preferred
  • proficiency in operating cash register and computer systems
  • ability to stand for extended periods
  • strong interpersonal skills
  • ability to work under pressure
  • flexible availability including weekends and holidays

Job Qualifications

  • Ability to accurately observe and differentiate monetary denominations
  • basic math skills
  • strong communication skills
  • sufficient mobility to maneuver in the work area
  • compliance with local health regulations for food handling
  • professional image
  • completion of required training including anti-discrimination and anti-harassment courses

Job Duties

  • Greet and welcome customers immediately upon arrival, confirming their party size and any special needs
  • process payments from customers per established cash handling procedures and effectively address customer complaints and suggestions
  • seat guests at tables or booths suitable for their needs and preferences
  • handle incoming phone calls promptly
  • ensure a steady supply of clean menus and maintain their good condition
  • provide initial beverage orders and assist with refills whenever possible
  • support service staff in cleaning and resetting tables as required
  • keep the waiting area and register tidy and organized
  • present a professional image and maintain a courteous, friendly demeanor at all times
  • embody and advocate for company values

Job Criteria

Experience

Entry Level (1-2 years)


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