Dining Host - Fortezza Italiana - Part Time

Colorado Springs, CO, USA|Onsite

Job Overview

Employment Type

Part-time

Seasonal

Compensation

Hourly

Range $16.00 - $18.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Paid sick leave

Workers' compensation

unemployment insurance

401(k) retirement plan

Employer matching

Job Description

Flying Horse Resort and Club, situated in the scenic heart of Colorado Springs, is recognized as one of the premier destinations for luxury, comfort, and world-class hospitality. Our resort features an impressive array of top-tier amenities, including two championship golf courses that challenge and excite players of all skill levels. Guests can enjoy staying at our luxury hotel, relax and rejuvenate at our state-of-the-art fitness club and spa, and savor exquisite cuisine offered through our fine dining options. The Flying Horse Resort and Club is dedicated to providing guests with exceptional experiences through impeccable service and a welcoming atmosphere.

At Flying Horse Resort and Club, our team consists of passionate professionals who are committed to excellence and delivering unparalleled service. We pride ourselves on our diverse workforce, valuing unique skills and experiences that contribute to a dynamic and vibrant work environment. Our culture embraces hospitality with a personal touch, always aiming to create memorable and satisfying experiences for every guest who walks through our doors. We invite individuals who share our passion and dedication to hospitality to join our team and become part of our community.

This position offers the opportunity to work in a sophisticated and exciting setting where your contributions will directly influence guest satisfaction and the overall atmosphere of the resort. The role involves greeting and seating guests with warmth and professionalism, managing dining flow efficiently, and ensuring that each guest receives attentive and courteous service throughout their visit. Using tools such as OpenTable, you will facilitate seating arrangements that meet guest preferences, communicate effectively with both guests and staff, and help maintain the high standards of cleanliness, safety, and service the Flying Horse Resort and Club is known for.

The ideal candidate will exhibit strong organizational abilities, excellent multi-tasking skills, and a polished professional demeanor. Additionally, availability during nights and weekends is required to meet the demands of our bustling service environment. This role is especially suited for those who thrive in fast-paced, guest-focused settings and aspire to grow their career in the hospitality industry. At Flying Horse Resort and Club, your commitment and efforts will be recognized and supported, with opportunities to enhance your skills and job satisfaction.

Flying Horse Resort and Club is proud to comply with all relevant labor laws, including the Colorado Healthy Families and Workplaces Act, providing eligible part-time and seasonal employees with accrual of paid sick leave and other legally required benefits. In addition, we offer a 401(k) retirement plan with employer matching to support the financial well-being of our team. Joining Flying Horse means joining a workplace dedicated to your success and professional growth within the hospitality field. We look forward to hearing from motivated individuals ready to contribute to our legacy of excellence.

Job Requirements

High school diploma or equivalent
a minimum of two years of restaurant experience is preferred
must be detail oriented, accurate and possess good organizational abilities
ability to multi-task effectively
availability to work nights and weekends
excellent customer service skills
knowledge of point-of-sale systems is preferred

Job Qualifications

A minimum of two years of restaurant experience is preferred
must be detail oriented, accurate and possess good organizational abilities and be capable of multi-tasking
knowledge of point-of-sale operations is preferred
must possess customer service skills and strong oral communication skills
competency in dealing with members and fellow employees under circumstances requiring tact and diplomacy
must possess the ability to work effectively under deadlines

Job Duties

Presents a positive first impression of the establishment's friendliness, excellent service and high standards
greet incoming and departing guests warmly
escort them to assigned dining area
present menus
announce waiter's name
use OpenTable to seat with guests preference in mind
answer incoming calls to the restaurant and provide appropriate service: fill to-go orders, answer questions, take reservations, etc.
manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate and communicate with kitchen to provide updated business flow information
be observant to guests' needs and requests throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest) and notify staff of needs
assist in monitoring tables for upcoming reservations and assist in setting tables
perform basic side-work as needed or directed by management
always maintain a professional posture, never turning your back to guests
availability must include nights and weekends
protect establishment and patrons by adhering to sanitation, safety and alcohol control policies