Dining Experience Manager

Del Rio, TX, USA|

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Training and Development

Job Description

Team Housing Solutions is a dynamic company specializing in providing exceptional temporary lodging services to organizations deploying teams across the United States and globally. By partnering with property owners, asset managers, and third-party providers, Team Housing Solutions creates flexible, on-demand housing solutions that drive cost efficiency and operational agility for their clients. Their mission is to deliver superior temporary lodging experiences through streamlined systems, impeccable service, and a collaborative spirit that values their dedicated team, supply partners, and clients alike. As a company committed to excellence, Team Housing Solutions fosters an inclusive culture where innovation, teamwork, and guest satisfaction are at the forefront of their business operations.

We are currently seeking a passionate and hospitality-focused Dining Experience Manager to join our team in a full-time capacity. This role is regularly scheduled from Wednesday through Sunday, with required flexibility to support special events, planning meetings, Morale, Welfare & Recreation (MWR) activities, VIP functions, and other business needs that may occur outside the regular schedule. The Dining Experience Manager will lead and coordinate outstanding dining events and hospitality experiences, serving as the Manager on Duty during assigned shifts. This position requires an individual who thrives in a fast-paced environment, brings strong operational management skills, and has the creativity to coordinate memorable guest experiences.

The Dining Experience Manager oversees front-of-house operations and ensures seamless collaboration between culinary teams and service staff. They plan, organize, and execute a variety of events such as banquets, private parties, social gatherings, and official MWR events with keen attention to detail and operational excellence. This manager also acts as the primary hospitality ambassador for VIP guests, creating a welcoming and personalized atmosphere through strong relationship-building and attentiveness. Additionally, the role involves managing dining service logistics, inventory, budgeting, and compliance with all food safety and sanitation standards.

This opportunity is ideal for a skilled leader with at least three years of experience in hospitality or dining management who is proficient in event coordination, budgeting, staff coaching, and delivering superior customer service. The Dining Experience Manager must have excellent communication skills, be adept at multitasking, and be ready to adapt their schedule as necessary to support successful event execution and ensure guest satisfaction. By joining Team Housing Solutions, you will become a vital part of a team dedicated to creating exceptional temporary lodging and dining experiences that exceed expectations at every level.

Job Requirements

Bachelor’s degree in hospitality management, event planning, business, or related field preferred (or equivalent experience)
Minimum of 3 years of hospitality, dining management, restaurant operations, or event coordination experience
Strong leadership, organizational, and multitasking abilities
Excellent verbal and written communication skills
Knowledge of food and beverage service standards and hospitality operations
Experience with budgeting, scheduling, and inventory management
Ability to work flexible hours, including evenings, weekends, and holidays
Strong problem-solving and conflict-resolution skills
Proficiency with Microsoft Office and event or restaurant management software

Job Qualifications

Bachelor’s degree in hospitality management, event planning, business, or related field preferred (or equivalent experience)
Minimum of 3 years of hospitality, dining management, restaurant operations, or event coordination experience
Strong leadership, organizational, and multitasking abilities
Excellent verbal and written communication skills
Knowledge of food and beverage service standards and hospitality operations
Experience with budgeting, scheduling, and inventory management
Ability to work flexible hours, including evenings, weekends, and holidays
Strong problem-solving and conflict-resolution skills
Proficiency with Microsoft Office and event or restaurant management software

Job Duties

Plan, organize, and execute Morale, Welfare and Recreation (MWR) events, dining events, banquets, social gatherings, private parties, and special occasions
Serve as the primary hospitality ambassador and engaging personality for VIP guests, creating personalized, memorable experiences through exceptional relationship-building, attentiveness, and professional presence
Collaborate with clients, vendors, culinary teams, and internal staff to ensure all event requirements and timelines are met
Coordinate event logistics including room setup, food service timing, décor, and guest accommodations
Ensure seamless communication between front-of-house and kitchen teams during service
Participate in and lead MWR meetings, manage MWR calendar of events and ensure all Team Housing Solutions food service team is informed of upcoming events
Coordinate with marketing regarding necessary menus, food labels for the dining service line as well as flyers, signage or material needed to promote events internally with soldiers
Deliver exceptional customer service before, during, and after events
Address guest concerns promptly and professionally while maintaining a welcoming atmosphere
Anticipate guest needs and ensure a high-quality dining experience at every touchpoint
Conduct regular dining room walkthroughs during meal periods
Personally engage guests and military leadership to obtain real-time feedback
Lead service recovery efforts and follow through until guest concerns are resolved
Ensure food displays, signage, labels, and buffet presentation meet Team Housing Solutions brand standards
Monitor atmosphere including music, televisions, cleanliness, lighting, temperature, and overall dining environment
Oversee all aspects of dining operations including setup, service, and breakdown
Manage inventory of dining supplies, décor, equipment, and linens while ensuring cleanliness and functionality of all service areas
Develop and manage events and operational budgets
Monitor expenses and implement cost-control strategies without compromising guest satisfaction or service quality
Serve as the Manager on Duty (MOD) during assigned shifts, providing operational leadership for the dining facility
Lead daily front-of-house operations while coordinating closely with culinary leadership to ensure smooth and timely meal execution
Conduct pre-shift lineups, communicate daily priorities, and ensure all team members understand service expectations
Monitor service flow and staffing throughout meal periods, coordinate to ensure operational needs are met
Ensure dining rooms, serving lines, beverage stations, condiment stations, and guest areas remain fully stocked, clean, organized, and guest ready
Perform routine facility walkthroughs to verify cleanliness, presentation, safety, and operational readiness
Resolve guest concerns and service recovery opportunities promptly and professionally
Support inventory control of front-of-house supplies including disposables, small wares, linens, beverages, and service equipment
Ensure compliance with all food safety, sanitation, and health department standards
Complete shift documentation, communicate operational issues, and provide clear handoff to incoming leadership
Supervise and coach front-of-house team members including dining facility ambassadors, servers, dining attendants, and utility staff
Provide ongoing coaching in hospitality, guest engagement, professionalism, and service standards
Reinforce standard operating procedures and ensure consistent execution
Recognize excellent performance while addressing service opportunities through coaching
Ensure compliance with all health, safety, and sanitation regulations
Maintain clean, organized, and hazard-free dining environments
Stay informed on hospitality trends, dining innovations, and service best practices to continuously improve operations
Ensure consistent execution of Standard Operating Procedures (SOPs)
Conduct opening, shift, and closing inspections
Identify operational improvement opportunities and recommend process enhancements to Team Housing Solutions leadership