Dining Experience Director

Appleton, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Flexible Work Options

Job Description

Aramark is a leading global provider of food services, facilities management, and uniform services, serving millions of guests daily across 15 countries. The company is grounded in a service-driven culture, committed to creating meaningful impact for its employees, partners, communities, and the environment. Known for fostering an inclusive workplace where diversity is highly valued, Aramark encourages every individual to contribute fully and thrive professionally. As an equal opportunity employer, Aramark embraces diversity and prohibits discrimination against any employee or applicant based on race, religion, age, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other legally protected characteristic. With a broad range of opportunities including internships, student programs, and flexible work options depending on the role, Aramark supports the career growth and development of their workforce through comprehensive training programs, leadership development, and continuous learning platforms.

The Dining Experience Director at Aramark plays a critical role in managing and supervising all aspects of food service operations to ensure an exceptional dining experience that aligns with customer preferences and dietary needs. This leadership role focuses on designing and implementing dining programs across various locations where guests select prepared menu offerings. The Director will provide leadership, motivation, and development to all team members, recruiting, evaluating, coaching, and managing their performance to deliver superior service. A core responsibility is to ensure that food service operations comply consistently with safety and sanitation standards while aligning with the established executional model. This position requires a strong commitment to client relationship management, where identifying client needs and communicating operational enhancements are key to fostering long-term partnerships. The director also drives financial performance by adopting industry best practices, controlling food, beverage, and labor costs, and preparing accurate profit and loss statements to meet established targets. Operational efficiency, cost control, and labor planning are essential to maintaining the highest standards of food service delivery and operational excellence. The Dining Experience Director also promotes a safe and healthy environment and ensures compliance with all applicable policies, procedures, and regulations. Overall, this role is vital in creating value through strategic leadership, innovation, and operational management to continuously advance Aramark's mission of exceptional dining experiences and customer satisfaction.

Job Requirements

Bachelor’s degree or equivalent professional experience
Minimum of four years of relevant experience in food service operations
At least one to three years of leadership or management experience
Strong verbal and written communication skills
Ability to lift, push, pull, or carry items weighing up to 50 pounds
Ability to stand for extended periods as required

Job Qualifications

Minimum of four years of relevant experience in food service operations
At least one to three years of leadership or management experience
Proven background in food service management
Bachelor’s degree or equivalent professional experience
Strong verbal and written communication skills
Demonstrated ability to build and maintain effective client and customer relationships
Commitment to delivering exceptional customer service in accordance with Aramark standards
Ability to collaborate across departments to deliver a unified dining experience
Ability to lift, push, pull, or carry items weighing up to 50 pounds
Ability to stand for extended periods as required

Job Duties

Provide leadership, direction, motivation, and development for teams, including recruiting, evaluating, training, coaching, and performance management
Ensure food service operations align with the established executional model
Support staff by establishing clear expectations and shared understanding of goals and execution strategies
Implement recognition programs that reward employee contributions and performance
Ensure consistent compliance with safety and sanitation standards across all operations
Identify client needs and effectively communicate operational enhancements and growth initiatives
Adopt and implement Aramark operational systems and best practices
Drive revenue growth while managing budgets, with a focus on controlling food, beverage, and labor costs
Ensure accurate and ongoing preparation of profit and loss statements
Achieve established food cost and labor performance targets
Allocate resources efficiently to maintain service quality while adhering to budget constraints
Execute and sustain Aramark strategies for labor planning and culinary initiatives
Create value through operational efficiency, cost control, and effective profit management
Maintain full compliance with operational excellence standards, including food service delivery and labor utilization
Oversee all activities related to food production, distribution, and service
Promote a safe and healthy environment for clients, customers, and employees
Ensure compliance with all applicable policies, procedures, and regulations, including safety, health, and labor laws
Develop and maintain systems for food procurement, receiving, storage, preparation, service, and menu planning
Prepare operational forecasts, analyze variances, and manage associated accounting responsibilities
Monitor and enforce sanitation and safety standards within assigned areas
Lead unit staff in production management, merchandising, quality assurance, cost controls, labor oversight, and training programs
Recruit, hire, train, and retain front-line employees
Conduct scheduled inventory counts
Maintain accurate documentation in accordance with Aramark standards, government regulations, and accrediting agencies
Build and sustain strong relationships with client leadership and maintain positive client and customer engagement at all organizational levels
Participate in sales initiatives and contract-related discussions as needed
Identify opportunities to introduce new products and services that drive sales growth and customer retention
Oversee front-of-house dining operations
Develop and implement food service strategies aligned with client objectives and values, including sustainability initiatives