Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee recognition programs
Career development opportunities
inclusive work environment
Job Description
Aramark is a global leader in food service, facilities management, and uniform services, committed to creating exceptional experiences for its employees, partners, and customers. Founded on a strong foundation of service, Aramark operates in 15 countries and serves millions of guests every day, empowering employees to grow and excel in their careers. The company fosters diversity and inclusion, promoting an environment where all individuals are valued and encouraged to contribute to the organization's mission and values. Aramark continually invests in sustainability initiatives and innovation to meet evolving client needs while maintaining high standards of operational excellence and customer service.
The Dining Experience Director role at Aramark is a dynamic leadership position responsible for overseeing all food service operations with a focus on delivering outstanding dining programs that cater to customer preferences and dietary requirements. This role requires a visionary leader to manage multiple dining locations, ensuring consistent execution of Aramark's operational models while fostering a positive, motivating work environment for team members. The director will lead teams by providing direction, coaching, and performance management while recruiting and retaining top talent.
A critical part of this role includes managing financial performance by controlling costs and driving revenue growth. This involves adopting Aramark's best practices for labor planning, food production, and service delivery, as well as preparing profit and loss statements and monitoring budget adherence. The Dining Experience Director ensures compliance with all safety, sanitation, and regulatory standards, maintaining a safe and healthy environment for guests and employees.
Furthermore, this position plays a strategic role in client relationship management by identifying client needs, enhancing operations, and supporting sales initiatives to grow business opportunities. The director also drives innovation through introducing new products and services aligned with client objectives and sustainability goals. Working collaboratively with various departments, the Dining Experience Director will champion a cohesive dining experience that meets organizational goals while exceeding guest expectations.
With at least four years of experience in food service operations and proven leadership capabilities, candidates must demonstrate strong communication skills, a commitment to excellence, and the ability to foster effective team and client relationships. Physical demands include the ability to lift moderate weights and stand for extended periods, supporting hands-on operational leadership. The Dining Experience Director position offers the opportunity to lead within a respected global organization recognized for its commitment to quality, people development, and community impact.
The Dining Experience Director role at Aramark is a dynamic leadership position responsible for overseeing all food service operations with a focus on delivering outstanding dining programs that cater to customer preferences and dietary requirements. This role requires a visionary leader to manage multiple dining locations, ensuring consistent execution of Aramark's operational models while fostering a positive, motivating work environment for team members. The director will lead teams by providing direction, coaching, and performance management while recruiting and retaining top talent.
A critical part of this role includes managing financial performance by controlling costs and driving revenue growth. This involves adopting Aramark's best practices for labor planning, food production, and service delivery, as well as preparing profit and loss statements and monitoring budget adherence. The Dining Experience Director ensures compliance with all safety, sanitation, and regulatory standards, maintaining a safe and healthy environment for guests and employees.
Furthermore, this position plays a strategic role in client relationship management by identifying client needs, enhancing operations, and supporting sales initiatives to grow business opportunities. The director also drives innovation through introducing new products and services aligned with client objectives and sustainability goals. Working collaboratively with various departments, the Dining Experience Director will champion a cohesive dining experience that meets organizational goals while exceeding guest expectations.
With at least four years of experience in food service operations and proven leadership capabilities, candidates must demonstrate strong communication skills, a commitment to excellence, and the ability to foster effective team and client relationships. Physical demands include the ability to lift moderate weights and stand for extended periods, supporting hands-on operational leadership. The Dining Experience Director position offers the opportunity to lead within a respected global organization recognized for its commitment to quality, people development, and community impact.
Job Requirements
- Bachelor’s degree or equivalent professional experience
- Minimum of four years of relevant experience in food service operations
- At least one to three years of leadership or management experience
- Strong verbal and written communication skills
- Ability to build and maintain effective client and customer relationships
- Commitment to delivering exceptional customer service
- Ability to collaborate across departments
- Ability to lift, push, pull, or carry items weighing up to 50 pounds
- Ability to stand for extended periods
Job Qualifications
- Minimum of four years of relevant experience in food service operations
- At least one to three years of leadership or management experience
- Proven background in food service management
- Bachelor’s degree or equivalent professional experience required
- Strong verbal and written communication skills
- Demonstrated ability to build and maintain effective client and customer relationships
- Commitment to delivering exceptional customer service in accordance with Aramark standards
- Ability to collaborate across departments to deliver a unified dining experience
- Ability to lift, push, pull, or carry items weighing up to 50 pounds
- Ability to stand for extended periods as required
Job Duties
- Provide leadership, direction, motivation, and development for teams, including recruiting, evaluating, training, coaching, and performance management
- Ensure food service operations align with the established Executional Model
- Support staff by establishing clear expectations and shared understanding of goals and execution strategies
- Implement recognition programs that reward employee contributions and performance
- Ensure consistent compliance with safety and sanitation standards across all operations
- Identify client needs and effectively communicate operational enhancements and growth initiatives
- Adopt and implement Aramark operational systems and best practices
- Drive revenue growth while managing budgets, with a focus on controlling food, beverage, and labor costs
- Ensure accurate and ongoing preparation of profit and loss statements
- Achieve established food cost and labor performance targets
- Allocate resources efficiently to maintain service quality while adhering to budget constraints
- Execute and sustain Aramark strategies for labor planning and culinary initiatives
- Create value through operational efficiency, cost control, and effective profit management
- Maintain full compliance with Operational Excellence standards, including food service delivery and labor utilization
- Oversee all activities related to food production, distribution, and service
- Promote a safe and healthy environment for clients, customers, and employees
- Ensure compliance with all applicable policies, procedures, and regulations, including safety, health, and labor laws
- Develop and maintain systems for food procurement, receiving, storage, preparation, service, and menu planning
- Prepare operational forecasts, analyze variances, and manage associated accounting responsibilities
- Monitor and enforce sanitation and safety standards within assigned areas
- Lead unit staff in production management, merchandising, quality assurance, cost controls, labor oversight, and training programs
- Recruit, hire, train, and retain front-line employees
- Conduct scheduled inventory counts
- Maintain accurate documentation in accordance with Aramark standards, government regulations, and accrediting agencies
- Build and sustain strong relationships with client leadership and maintain positive client and customer engagement at all organizational levels
- Participate in sales initiatives and contract-related discussions as needed
- Identify opportunities to introduce new products and services that drive sales growth and customer retention
- Oversee front-of-house dining operations
- Develop and implement food service strategies aligned with client objectives and values, including sustainability initiatives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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