Digital Product Manager/Owner $74.00

Calance is a reputable staffing and consulting firm specializing in providing expert talent solutions to a variety of industries including technology, finance, healthcare, and more. Known for its commitment to excellence and customer-focused approach, Calance partners with top-tier companies to fulfill critical roles that drive business success. They emphasize hiring highly skilled professionals and maintain strict controls over their recruitment processes to ensure quality and compliance. This particular position is part of a 12-plus month ongoing contract located in Torrance, CA, with a hybrid work model requiring onsite presence Monday through Thursday. The hourly pay rate is competitive at $74 per hour, offered on a W2 employment basis. Calance explicitly refrains from engaging third-party contractors (C2C) and seeks local candidates within a 45-mile radius who are not willing to relocate, emphasizing the importance of local expertise and commitment to on-site collaboration.

This Digital Product Manager/Owner role focuses specifically on Salesforce and mobile app environments within the financial services sector. The successful candidate will join a dynamic and entrepreneurial digital team tasked with managing and delivering high-quality customer experiences through websites, mobile applications, customer agent consoles, and other digital tools. The Digital Product Team plays a critical role in fostering trust and loyalty among customers by ensuring operational excellence throughout the entire software development lifecycle (SDLC).

As the Product Manager/Owner, you will assume end-to-end ownership responsibilities including defining requirements and acceptance criteria, backlog grooming and prioritization, conducting user acceptance testing (UAT), stakeholder communications, live demos, providing field training support, and navigating post-launch warranty and issue triage. This role requires a detail-oriented professional capable of overseeing project launches and maintaining high standards that balance quality, cost, and delivery timelines. You will lead the product team as the subject matter expert on Salesforce and mobile applications, driving collaboration between business and IT stakeholders to document process flows, develop status reports, and support nationwide operations involving customer, dealer, and field support systems.

You will also lead Agile ceremonies such as sprint planning, demos, retrospectives, and backlog management ensuring alignment with organizational goals. Additionally, responsibilities include managing platform operations to meet service level agreements (SLAs), covering payments batch processing, software deployments and maintenance, vendor releases, incident management, license management, and vendor cost oversight. The position demands excellent communication and presentation skills to articulate product visions, manage stakeholder expectations, and propose plans and budgets to leadership for approval. The Digital Product Manager/Owner will collaborate across multifunctional teams including CX, development, testing, compliance, and legal to innovate and deliver seamless digital experiences that enhance the customer journey.