Dietary Worker - Part Time - Boulder Community Health

Boulder, CO, USA|

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $19.46 - $22.87

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Parental leave

Disability Coverage

Job Description

Aramark is a leading provider of food services, facilities management, and uniform services, proudly serving millions of guests daily across 15 countries worldwide. Rooted in service and united by a strong sense of purpose, Aramark strives to make a positive difference for its employees, partners, communities, and the planet. The company values equal employment opportunities, fostering an inclusive environment free from discrimination based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other legally protected characteristics. At Aramark, a career is seen as a chance to develop talents, fuel passions, and empower professional growth, making it an ideal workplace for individuals seeking new challenges and opportunities to thrive professionally.

The Dietary Worker role at Aramark is a pivotal position within the food service division, providing essential patient support primarily via phone and specialized software systems. This role acts as a liaison between patients and other departments to ensure meal services and nutritional needs are accurately met. The position requires a dependable individual who thrives in a fast-paced, performance-based call center environment, demonstrating exceptional customer service skills and adaptability to meet the dynamic needs of patients.

Scheduled working hours typically include morning shifts from 7:00 am to 11:00 am, with additional shifts from 7:00 am to 2:30 pm twice a week, including weekend availability which is a mandatory requirement for this position. The hourly compensation ranges from $19.46 to $22.87, reflecting Aramark's commitment to competitive and equitable pay. Benefits offered to eligible employees include comprehensive medical, dental, and vision plans, alongside work/life resources. Additional perks include retirement savings through 401(k) plans, paid time off including parental leave, and disability coverage. These benefits may vary based on location, employee eligibility, and legal requirements.

The Dietary Worker is responsible for managing customer service interactions related to patient meals, answering incoming calls, taking dietary orders, and handling inquiries in a professional and friendly manner. The role demands strong communication skills in English, with bilingual or multilingual abilities considered advantageous. Candidates must be comfortable using technology such as web-based order software, keyboards, and telephone headsets, with typical typing speeds between 35 and 45 words per minute. Maintaining patient confidentiality, adhering to food safety and sanitation standards, and complying with company policies and regulatory requirements are vital components of the role.

Success in this position requires flexibility, adaptability to change, the ability to remain calm under pressure, and a commitment to Aramark's standards of operation and business conduct policies. The Dietary Worker will collaborate closely with medical professionals including doctors and nurses, as well as the Food and Nutrition team, to ensure that therapeutic diets and nutritional requirements are accurately fulfilled. This role offers a meaningful opportunity for individuals dedicated to providing excellent service in healthcare settings, making a tangible impact on patient wellbeing and satisfaction.

Job Requirements

high school diploma or equivalent
previous customer service or call center experience preferred
familiarity with food service or dietary fields preferred
fluency in English required, bilingual or multilingual skills advantageous
ability to operate web-based software and telephone systems
flexibility to work scheduled shifts including weekends
ability to maintain confidentiality and adhere to safety and sanitation standards
excellent communication and interpersonal skills

Job Qualifications

previous customer service and/or call center experience preferred
experience in food service, as a dietary clerk, or in a related field preferred
needs to communicate fluently in the English language, bilingual or multilingual a plus
ability to stay calm under pressure
comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift
typical typing speed of 35 to 45 words per minute
must be flexible and adaptable to change

Job Duties

function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained
maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers
adaptable to customer needs
responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
uses software to record patient orders
maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
works closely with doctors, nurses, and the Food and Nutrition team to ensure accurate patient nutrition
maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
maintains compliance with Aramark's standards of operation
adheres to Aramark's Business Conduct Policy at all times
maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes