Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. Founded on the principle of service excellence, Aramark focuses on delivering quality and innovation to its clients while fostering a supportive and inclusive workplace for its employees. The company is committed to providing equal employment opportunities and ensuring that every staff member can contribute fully and thrive regardless of race, color, religion, national origin, age, sex, gender identity, or any other protected status. Aramark’s mission centers on creating positive impacts not only for its customers and partners but also for the communities and environments in which it operates.
The Dietary Worker role at Aramark represents a vital position within a fast-paced healthcare or institutional environment where patient nutrition and customer service are paramount. This role is integral to maintaining patient support regarding meal services by managing communications between patients and departments through phone and software systems. Working closely with healthcare professionals such as doctors and nurses, as well as the Food and Nutrition team, the Dietary Worker ensures the accuracy of patient meal orders while adhering strictly to dietary requirements and therapeutic diets.
In this position, the Dietary Worker thrives in a call center atmosphere where every interaction is recorded and evaluated to maintain high standards of service and performance. The role demands excellent communication skills, patience, and adaptability as the worker answers questions, processes meal orders accurately using specialized software, and manages patient expectations. The Dietary Worker acts as a liaison helping bridge the nutritional needs of patients with the clinical requirements set by healthcare providers, ensuring each meal ordered complies with confidentiality protocols, safety, and sanitation standards.
Aramark values flexibility and readiness for change within this role, recognizing that duties might evolve based on client requirements or emerging business needs. The Dietary Worker is expected to uphold Aramark's standards of operation and adhere to the Business Conduct Policy at all times, maintaining diligent records and compliance with federal, state, and local regulations related to healthcare food services. This dynamic career opportunity offers a chance to grow professionally within a supportive corporate culture that focuses on employee empowerment and continuous development.
For individuals passionate about nutrition, customer care, and making a positive difference in patient wellbeing, the Dietary Worker position at Aramark offers a meaningful and rewarding pathway. Aramark encourages applicants from diverse backgrounds and provides resources to help employees succeed and expand their skills in a nurturing and professional environment.
The Dietary Worker role at Aramark represents a vital position within a fast-paced healthcare or institutional environment where patient nutrition and customer service are paramount. This role is integral to maintaining patient support regarding meal services by managing communications between patients and departments through phone and software systems. Working closely with healthcare professionals such as doctors and nurses, as well as the Food and Nutrition team, the Dietary Worker ensures the accuracy of patient meal orders while adhering strictly to dietary requirements and therapeutic diets.
In this position, the Dietary Worker thrives in a call center atmosphere where every interaction is recorded and evaluated to maintain high standards of service and performance. The role demands excellent communication skills, patience, and adaptability as the worker answers questions, processes meal orders accurately using specialized software, and manages patient expectations. The Dietary Worker acts as a liaison helping bridge the nutritional needs of patients with the clinical requirements set by healthcare providers, ensuring each meal ordered complies with confidentiality protocols, safety, and sanitation standards.
Aramark values flexibility and readiness for change within this role, recognizing that duties might evolve based on client requirements or emerging business needs. The Dietary Worker is expected to uphold Aramark's standards of operation and adhere to the Business Conduct Policy at all times, maintaining diligent records and compliance with federal, state, and local regulations related to healthcare food services. This dynamic career opportunity offers a chance to grow professionally within a supportive corporate culture that focuses on employee empowerment and continuous development.
For individuals passionate about nutrition, customer care, and making a positive difference in patient wellbeing, the Dietary Worker position at Aramark offers a meaningful and rewarding pathway. Aramark encourages applicants from diverse backgrounds and provides resources to help employees succeed and expand their skills in a nurturing and professional environment.
Job Requirements
- High school education or equivalent
- Customer service experience preferred
- Basic computer literacy
- Strong communication skills
- Ability to work in a fast-paced environment
- Willingness to adhere to company policies and procedures
- Ability to maintain confidentiality and observe safety standards
Job Qualifications
- Previous customer service or call center experience preferred
- Experience in food service, as a dietary clerk, or related field preferred
- Fluent communication in English required, bilingual or multilingual a plus
- Ability to stay calm under pressure
- Comfortable using web-based software and telephone headset
- Typical typing speed of 35-45 wpm
- Flexible and adaptable to change
Job Duties
- Function comfortably in a fast-paced, performance-based call center environment
- Maintain friendly, efficient, positive customer service demeanor
- Adapt to customer needs
- Answer phones and take menu orders from patients
- Record patient meal orders using software
- Maintain knowledge of therapeutic diets for accurate meal order processing
- Collaborate with doctors, nurses, and Food & Nutrition team to ensure patient nutrition accuracy
Job Criteria
Experience
No experience required
Job Location
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