Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Aramark is a global leader in food service, facilities, and uniform services, boasting an extensive presence in 15 countries worldwide. Renowned for its commitment to excellence and rooted deeply in service-oriented values, Aramark serves millions of customers daily across a diverse range of sectors, including healthcare, education, sports, and business dining. The company is dedicated to creating welcoming environments and exceptional experiences for its clients and guests. Aramark places a high value on equal employment opportunities and inclusivity across its workforce, offering a dynamic and supportive workplace for individuals from varied backgrounds. The company fosters personal and professional growth and encourages employees to develop their talents and pursue their passions in a fulfilling work environment.
The role of Dietary Worker at Aramark is a critical position, primarily focused on providing exceptional patient support related to meal services within a healthcare setting. This role functions in a fast-paced, performance-oriented call center environment where communication and precise attention to detail are paramount. Dietary Workers act as main points of contact for patients, receiving meal orders, answering queries, and ensuring that all dietary needs are met with accuracy and care. Utilizing specialized software systems, employees record patient menu selections and maintain an awareness of therapeutic diets to comply with nutritional guidelines. The position requires collaboration with healthcare professionals such as doctors, nurses, and nutrition teams to coordinate accurate and timely meal delivery aligned with patient care plans.
In addition to patient interaction, the Dietary Worker must uphold the highest standards of confidentiality, safety, and sanitation. Ensuring compliance with Aramark’s operational standards and relevant legal regulations is fundamental to the role. The work environment demands adaptability, calmness under pressure, and a positive customer service demeanor. The successful candidate will be an effective communicator, comfortable with technology and software tools, and capable of managing multiple tasks efficiently. This role not only supports the wellbeing of patients but also contributes significantly to Aramark's mission of outstanding service and community impact. The position may evolve over time to meet changing business needs, emphasizing the importance of flexibility and continuous learning within the role.
The role of Dietary Worker at Aramark is a critical position, primarily focused on providing exceptional patient support related to meal services within a healthcare setting. This role functions in a fast-paced, performance-oriented call center environment where communication and precise attention to detail are paramount. Dietary Workers act as main points of contact for patients, receiving meal orders, answering queries, and ensuring that all dietary needs are met with accuracy and care. Utilizing specialized software systems, employees record patient menu selections and maintain an awareness of therapeutic diets to comply with nutritional guidelines. The position requires collaboration with healthcare professionals such as doctors, nurses, and nutrition teams to coordinate accurate and timely meal delivery aligned with patient care plans.
In addition to patient interaction, the Dietary Worker must uphold the highest standards of confidentiality, safety, and sanitation. Ensuring compliance with Aramark’s operational standards and relevant legal regulations is fundamental to the role. The work environment demands adaptability, calmness under pressure, and a positive customer service demeanor. The successful candidate will be an effective communicator, comfortable with technology and software tools, and capable of managing multiple tasks efficiently. This role not only supports the wellbeing of patients but also contributes significantly to Aramark's mission of outstanding service and community impact. The position may evolve over time to meet changing business needs, emphasizing the importance of flexibility and continuous learning within the role.
Job Requirements
- High school diploma or equivalent
- Previous customer service or call center experience preferred
- Experience in food service, dietary, or related field preferred
- Excellent communication skills in English
- Ability to stay calm under pressure
- Proficiency in using web-based software and telephone systems
- Typing speed between 35 and 45 words per minute
- Flexibility and adaptability to change
Job Qualifications
- Previous customer service and/or call center experience preferred
- Experience in food service, as a dietary clerk, or in a related field preferred
- Communicate fluently in English, bilingual or multilingual a plus
- Ability to stay calm under pressure
- Comfort with using technology including web-based software, keyboard, and telephone headset
- Typical typing speed of 35 to 45 wpm
- Must be flexible and adaptable to change
Job Duties
- Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained
- Maintain friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers
- Adapt to customer needs
- Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or appropriately directing calls as related to meals or nutritional needs
- Use software to record patient orders
- Maintain general knowledge of therapeutic diets to ensure meal orders are processed accurately
- Work closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
Job Criteria
Experience
No experience required
Job Location
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