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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
flexible scheduling
Job Description
Aramark is a global leader in food and facilities management, proudly serving millions of guests every day across 15 countries. As a company, Aramark is deeply rooted in service and driven by its mission to do great things for its employees, partners, communities, and the planet. With a strong focus on diversity and inclusion, Aramark promotes equal employment opportunities and ensures a workplace free from discrimination based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, or protected veteran status. This inclusive environment fosters personal and professional growth, allowing employees... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service or call center experience preferred
- Experience in food service or related field preferred
- Ability to communicate fluently in English
- Typing speed of 35-45 words per minute
- Ability to remain calm under pressure
- Flexibility to adapt to change
Job Qualifications
- Previous customer service and/or call center experience preferred
- Experience in food service, as a dietary clerk, or in a related field preferred
- Ability to communicate fluently in English, bilingual or multilingual a plus
- Ability to stay calm under pressure
- Comfort with web-based software, keyboard, and telephone headset
- Flexible and adaptable to change
Job Duties
- Function comfortably in a fast-paced, performance-based call center environment
- Maintain friendly, efficient, positive customer service demeanor
- Adapt to customer needs
- Answer phones, take menu orders, answer questions or direct calls appropriately
- Use software to record patient orders
- Maintain general knowledge of therapeutic diets to ensure meal orders are processed accurately
- Work closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
- Maintain privacy, safety, and dignity of each customer by following confidentiality and safety standards
- Maintain compliance with Aramark’s operational standards and Business Conduct Policy
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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